• Report: #405620
Complaint Review:

Aspire Visa

  • Submitted: Sun, December 28, 2008
  • Updated: Sun, December 28, 2008

  • Reported By:Waldorf Maryland
Aspire Visa
www.aspirecard.com Atlanta, Georgia U.S.A.

Aspire Visa Told me my account was not closing, then closed it 30 days later Atlanta Georgia

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In November 2008 I contacted customer service about my Aspire Visa card, as I knew of plans to close some accounts. They had already closed my mothers Aspire account and sent a letter that arrived after it had already closed.

In December 2008 Aspire Visa sent me a new card to replace mine that expires on Jan 31, 2009.
The new card expires Jan 31, 2011.

On December 20th I spoke with Customer Service about making another payment to free up available credit in January to pay my online bills. I was advised I could make a payment on Dec 24th to make $100 available on my account to pay my bills due in January.

After the payment went through, my account was credited - but was told I had no credit available. I found this out via a notice from MSN - not Aspire.

Aspire insisted that they were very very sorry that I did not get a notice, and sorry that their own customer reps apparently did not know that the account was closed on Dec 10th - with the final charges being allowed on Dec 24th.

Upset w aspirevisa
Waldorf, Maryland

This report was posted on Ripoff Report on 12/28/2008 09:41 PM and is a permanent record located here: http://www.ripoffreport.com/reports/aspire-visa/atlanta-georgia/aspire-visa-told-me-my-account-was-not-closing-then-closed-it-30-days-later-atlanta-georg-405620. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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