Complaint Review: Assistive technology Services - Internet
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- Assistive technology Services Internet USA
- Phone: 615-562-0043
- Web: http://assistivetechnologyservices....
- Category: Telephones
Assistive technology Services ats Company does not honor warranty! Internet/Ebay
*Author of original report: Denial of responsibility
*UPDATE Employee: This person is not a customer of ours. They have the wrong company.
*Author of original report: My reponse
*UPDATE Employee: Not A Customer of ours
Show customers why they should trust your business over your competitors...
I purchased an emergency phone system on 7/13/13. I notified them of a problem with the keys on 6/18/14. The company delayed until they connected me with the manufacturer, who agreed that the unit was defective. It took until 7/18/14 to make this determination. They now inform me the unit needs to be replaced by the warranty date (so says Louisa, the customer service rep. I spoke to). I emailed them back asking for their advice on how to handle the defective unit, but they will not respond.
This report was posted on Ripoff Report on 07/28/2014 01:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/assistive-technology-services/internet/assistive-technology-services-ats-company-does-not-honor-warranty-internetebay-1165420. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#4 Author of original report
Denial of responsibility
AUTHOR: david s - ()
SUBMITTED: Wednesday, August 06, 2014
This company appears to deny being involved.
I can paste an email received from them if needed.
their signature is as follows:
------------------------------
--------------------------
Luisa refuses to give me any supervisor or manager contact information.
it appears as if this company is a scam.
They have answered the above number.
They have put me in contact with the manufacturer or an employee - it's hard to tell without any other information from them.
#3 UPDATE Employee
This person is not a customer of ours. They have the wrong company.
AUTHOR: ATS - ()
SUBMITTED: Wednesday, August 06, 2014
They have the wrong company. We have absolutely no record of ever shipping them a product. Any customer issues are quickly and professionally resolved. If any customer has any problems we are always happy to go the extra mile to help.
#2 Author of original report
My reponse
AUTHOR: david s - ()
SUBMITTED: Tuesday, August 05, 2014
It is unfortunate this company denies any involvement with my claim. The address to which i have been talking to these people is ATS Customer Service <luisa@ats-tn.com>. the telephone number is (615) 562-0043. This customer service person refuses to share any other company contact names or numbers.
It was bought over a year ago, however... the claim came in before the warranty had expired- the company simply delayed any action until the warranty had expired.
Since I put this claim out on the internet, including contacting EBAY where I bought the item, they have extended the warranty a couple months for me. thank you RipoffReport, Better Business Bureau and EBAY.
#1 UPDATE Employee
Not A Customer of ours
AUTHOR: ATS - ()
SUBMITTED: Monday, August 04, 2014
It looks like this order was over a year ago. Todays date is 8-4-14. We are not sure who this person is. We have no record of selling anything to this person. We can be easily contacted by emailing questions@ats-tn.com or calling our support number. All warranties and return policies are quickly honored and responded to. They must have the wrong company.
Related Reports
11:27 AM
New 
Updated 
Rebuttal 
Photo 
Advertisers above have met our
strict standards for business conduct.
