• Report: #418829
Complaint Review:

Associa - Principal Management Group

  • Submitted: Sun, February 01, 2009
  • Updated: Mon, February 20, 2012

  • Reported By:dallas Texas
Associa - Principal Management Group
12700 Park Central Dr #600 Dallas, Texas U.S.A.

Associa - Principal Management Group Attack of Principal Management Group - Associa stealing Money!! Dallas Texas

*Consumer Comment: The information posted here doesn't suprise me... check out my lawsuit

*UPDATE Employee: Associa Response

*Consumer Comment: Bogus "late and handling fees"

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

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The Principal Management Group, also known as Associa is a very corrupt company. This management company has a history of posting late payments for the sole purpose of charging late fees and n**i style tactics to extort money from residents.

There are 3 offices in Dallas, TX but still have the checks mailed to Phoenix, AZ. The reason is so they can charge late fees then late fees on the late fees to the tune of over $100. They will try to get your debt card information and charge what ever they want and you can not do anything about it (and they have).

They also go around the complex looking for violations. I lived on the second floor with the fence and property line right behind my unit. I was told to move some gardening equipment (a rake, spade and a few small tools) or face a fine every month that they were visible to the people in another complex not managed by them. If I wanted to keep them there I was going to have to give her a bribe to make the problem go away. So I gave her $300 then she came back 6 months later and she tried to do it all over again.

If you want to speak with anyone at their corporate office other than the receptionist good luck. You are just put in to a voice mail and then they might get back to you in time (generally a couple of weeks later). Considering the amount of money that they charge they should remember that they work for you and you don't work for them.

They would rather nit pick at rules that they can fine people for rather than fixing anything. My building is sinking on one side but they don't take any action to fix the problem. They would rather send out letters about littering in the parking lot and how much they are going to fine their residences.

My self and others at the condo complex are going to push the board to get rid of these crooks. Don't make the same mistake that we made. AVOID doing business with these criminals. They have several law suits against them right now and if I have anything to say about it they will have another.

dallas, Texas

This report was posted on Ripoff Report on 02/01/2009 11:43 AM and is a permanent record located here: http://www.ripoffreport.com/reports/associa-principal-management-group/dallas-texas-75251/associa-principal-management-group-attack-of-principal-management-group-associa-steali-418829. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

The information posted here doesn't suprise me... check out my lawsuit

AUTHOR: Jessica - ()

The information posted here doesn't surprise me...check out my lawsuit DC 14-01931 in Dallas County,  

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#2 UPDATE Employee

Associa Response

AUTHOR: Associa Customer Service - (United States of America)

Thanks for sharing your story, we are sorry to hear of your concerns. We take matters like this very seriously. Please email customerservice@associaonline.com with a number where you can be best reached, and we will ensure that an executive speaks with you soon.
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#3 Consumer Comment

Bogus "late and handling fees"

AUTHOR: Jennifer - (United States of America)

I am dealing with this exact same "late fee' issue right now.  

I had submitted my bi-yearly extortion, I mean "assessment" fee or HOA fee with my bank to be paid on 1/21/2011.  My bank mailed the check on 1/18/2011.  A Tuesday.   As my bank states, if a payee does not accept electronic checks, it usually takes 4 days by USPS.  That would have my payment received, at the EARLIEST (and we're being generous because it's USPS) by Friday, 1/21/2011.  That's a check to be mailed from San Antonio, TX to Phoenix, AZ.  

Associa/Principal Management Group told me the charges were applied because my payment wasn't received until 2/3/2011.  Look, I know USPS is bad, but it's not going to take them 17 days to get my payment to them.  As long as they could hang onto that payment to make sure it was "late" and then post it 3 days after the late fee cut off date, that's more money in their pocket.

I called and left a message for someone to call me back.  The nice lady did and informed me of the late delivery of my check and she would be nice enough to offer me a one time courtesy in removing of the fees. 

I consider myself somewhat intelligent.  I'm certainly above what one could legally rule someone mentally impaired and thus might be thankful for such an offer.  However, Associa, you're not doing me any favors.  I'd almost like to pay that $20 "handling fee" as you call it (I guess it takes $20 to mail out these bogus letters and inform employees how to handle annoyed callers?) so that I could see if anyone else is getting ripped off, illegally, by this corporation?
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