Report: #990913

Complaint Review: assurance insurance

  • Submitted: Thu, January 03, 2013
  • Updated: Thu, January 03, 2013
  • Reported By: Lisa — Akron Ohio United States of America
  • assurance insurance
    11222 quail roost drive
    miami, Florida
    United States of America

assurance insurance agi renters special thought we had legitimate renters insurance, had a plumbing prolblem in the home that ruined my household items, called to file a claim, there is NO ONE to speak to or file with. On hold three times n miami, Florida

Show customers why they should trust your business over your competitors...

We are renters in Akron Ohio. Needed renters insurance. Found a company with a decent monthly payment of 46.00 a month an signed up. provided our insurance information, credit card for direct debt to pay our bill. We have had this policy since last year and found ourselves in a situation in which we needed to file a claim. Had a toilet overflow from the second floor, through the heating duct and down into our recently finished basement (daughters bedroom). Flooring now warped, mattress needs cleaned, dresser...everything ruined. Called this evening, waited an hour and a half on line. no answer. called back to the customer service department where "tanisha" stated she would stay on the line with me until someone answered.

After 45 minutes of listening to "a representative will be with you shortly" on my second line which I had opened, I called "tanisha" back and asked her what the problem was and why didnt she contact anyone? She states they are short staffed and I couldnt stay on the line with you. sorry. Phone line again still open open on recording playing over and over, now 2 hours, 4 minutes. second day. I realize there is no such person whom is going to let us file a claim. They just took our payment but there is nothing more that is going to happen except that we have been ripped off. We will file with the state and continue forward with this. DO NOT sign with AGI insurance, should have known when the policy came in the mail stating "AGI RENTERS SPECIAL" what a scam!
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 01/03/2013 06:21 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.