Karen Sherard was the property manager of a home I rented, she began giving me problems right after she notified me that she was going to raise the rent even though prior to this she said she would not. I was in a month to month tenancy and knew the rent could be raised, however she verbally stated that she would not raise it. Therefore, when I received notification of the change in rent, I replied by telling her that I did not expect this but I did not want to argue with her about it. Afterwards she began sending various emails containing sarcastic remarks about my education ( I am in law school) as well as other things that had nothing to do with the lease, she even sent one at 2 am. When I requested that she stop sending the emails her response was that my request was "denied", I then blocked her email addresd from being able to send me any further emails. Next, I received a voicemail in the middle of the month stating that she would be starting the eviction process on me for non payment of my rent, at first I panicked, but I knew I had paid my rent and had proof from my bank. I informed her of this, but she still wanted to insist that the payment was rejected. Later it was discovered that my rental payment had been credited to her account for almost two weeks and the only reason the system said rejected was because it rejected her SECOND attempt to apply my payment since she tried to apply my payment TWICE!! She never apologized for her actions or even acknowleged that she was the one in the wrong. I have now submitted my notice to vacate in which she informs me that I would be charged up until the time I do a move out inspection, I requested that she show me where it states in the lease that I would be charged until I complete a move out inspection, this was 4 days ago and she has yet to reply. Karen was rude, she showed no customer service skills, her only concern was to collect rent, there were things in the home that fell apart as soon as we moved in, doors dropping off hinges, locks on bathroom doors in operatable and smoke and carbon monoxide detectors did not properly work, according to the fire department. I let her know about the detectors and her reply was that if it is not 7 feet high she would charge me to send someone out to look at them. THIS WAS THE WORST EXPERIENCE , I have had in renting a home and I would not recommend her services to anyone especially my felloe military troops.
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