• Report: #750993
Complaint Review:

assurance wireless

  • Submitted: Sat, July 09, 2011
  • Updated: Sat, July 09, 2011

  • Reported By: joyce — Lebanon Pennsylvania United States of America
assurance wireless
1251 s. perry rd Internet United States of America

assurance wireless Virgin Mobile Deceiving! Very difficult to get a human being-never english speaking, Internet

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I saw the ad on TV for Assurance Wireless--I am eligible as a low income senior. I have had a terrible experience.  Very difficult to get a human being--after at least 30 minutes of transferring and waiting a person in Columbia will answer repeating typed answers.   After months I received my phone and canceled my present cell phone company.

Today I thought I had everything ready to go--well, NO  when I try to make a call a tape asks for a credit card number--After one hour of trying to get a representative he said sorry-you are set up for 20 cents a minute-----then he said hold on-I will change you to free 250  minutes.   He said I would receive a pin number on my phone.

Guess what--Still waiting for pin number...I am to tired to deal with anymore taped messages today. So the phone is useless and I gave up my former carrier. This is supposed to be a government supplemental phone--How do I contact the government for details on this company. Thank you for listening----

This report was posted on Ripoff Report on 07/09/2011 10:26 AM and is a permanent record located here: http://www.ripoffreport.com/reports/assurance-wireless/internet/assurance-wireless-virgin-mobile-deceiving-very-difficult-to-get-a-human-being-never-engl-750993. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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