assurance wireless Andy-supervisor I ask him a question three times, and he yelled the answer. I said to him his employee's yelled. Mattoon, Illinois

Hello, I'm a customer with, assurance wireless. I called, assurance wireless six times, in one day. I called and requested a pin. I was given information, to activate my cell. I did not want to activate, my cell over the phone. The customer service representative's, I was speaking with, either disconnected my call. Never answered, my question. I asked, to speak with a supervisor. I spoke with him the next day. Mr. Andy, said," sorry, and yelled. I was given, information from customer service about , the pin. Stating, that my ten digit-pin #, was incorrect. Mr. Andy said" Their are ten digit pin number's, and six. I was giving six on a text message. On my cell, screen, it still ask for, a ten digit-pin. I feel he was rude, and the employee's to. I feel, I was not informed properly.  I hope I receive a pin number.