Assurance Wireless Ineffective Lifeline Wireless Company Nationwide

My husband received this service via Lifeline around 6 months ago. Since then we have called this service every two weeks to get the caller id on the phone number changed to my husband's name. With every call we've spent a solid 20-25 mins talking to customer service (off-shore reps) who then transfer you to "Tech Support" where another rep will tell you that they've taken care of the matter, turn the phone off, turn it on and within 72hrs the matter will be resolved and it will reflect your husband's name. Never happens!!!! Then after a week, we go through the same process with the same bs.

The phone number that was given to my husband has a caller id "Paul" that we have now been trying to change unsuccessfully for now 6 months!! A few times, the reps did a work around by doing a caller id block (which of course is not a resolution) - this then limited my husband's ability to call restricted phone numbers that don't accept blocked phone calls.

This would be in direct violation of the reason why Lifeline provides this service which is consistent phone access for low income individuals with special circumstances. I have no idea how Assurance Wireless (part of Virgin Mobile Services) got the Lifeline Federal contract because they sure cannot provide the level of consistent phone service.