Report: #1125995

Complaint Review: Assurant Health

  • Submitted: Mon, February 24, 2014
  • Updated: Mon, February 24, 2014
  • Reported By: famberman — Daytona Beach Florida
  • Assurant Health
    501 West Michigan
    Milwaukee, Wisconsin

Assurant Health Time Insurance Charged us for 2 consecutive months after account was cancelled. Milwaukee Wisconsin

*Author of original report: Par for the course

*General Comment: Extra payment

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We cancelled our account effective January 1, 2014 and have a confirmed letter of cancellation from Assurant Health, yet they have debited our account for two consecutive months in the amount of $387.13.  They issued a refund check for February and promised this would not happen again.  Lo and behold, another charge to cover March appeared in our bank account today.  Their reasons for this - - paperwork didn't get handled properly.  We have now spoken to 3 different people, each of whom have told us this will not happen again.  We don't believe it!  How are we supposed to pay our new insurance under the Affordable Care Act when Assurant keeps taking our money? 

Obviously, there is lots of incompetence at Assurant Health!   This is fraud in light of the fact we have a cancellation letter from them confirming our January 1 termination of the policy.

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#1 Author of original report

Par for the course

AUTHOR: famberman - ()

This was not a simple clerical error but was several errors committed by several individuals none of whom accepted any responsibility to solve the problem.  This is indicative if a larger, systemic problem within Assurant Health.

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#2 General Comment

Extra payment

AUTHOR: Independent Broker - ()

A clerical error or a simple mistake that was leter corrected does NOT mean that an entire company is "incompetent" as you put it.....Get Real!

How exactly was "fraud" committed here? Your overly dramatic interpretaion of a correctible mistake undermines the entire credibility of your bogus complaint.

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