ED Magedson – Founder
Assurant SolutionsNationwide USA
Assurant Solutions Was sent a defective replacement phone PAID FOR IMMEDIATELYand when i returned it for reimbursement I got the runaround. been a month still no reimbursement Nationwide Nationwide
I received a defective replacement phone from my cell phone company's insurance carrier. The cost of the replacement phone was $175.00 and was deducted from my account immediately!!!!
I returned the phone. It took a couple of weeks for the processing center to receive the phone from the warehouse before they could process my claim (eventhough the tracking informaion indicated that they had received the phone).
After they received the phone they said that the reimbursement would take 10 business days. After the 10 business, there is still no reimbursement of funds into my account. I call back on a Friday evening and am told that I would receive a return call on Tuesday.
Tuesday, I get a return as promised, the supervisor on the voicemail indicated that I should receive my reimbursement either that day or the next. Wednesday, the next day I check my account, no reimbursement!!!
I called the company again and ask for a supervisor. The cusomer service rep that I spoke with was very curt, placed me on hold and then a supervsor came on about 4 minutes later. ( Way too long for an upset customer to be on hold). She the proceeeds to to me that she doesnt know why I was told that I should have already received my check because the reimbursement takes 10 business days!!!!!!!!
I have already more than 10 business days!!! She offered no solution or assistance, she just told me that the office that processes reimbursements have left for the evening.
This report was posted on Ripoff Report on 05/07/2014 06:38 PM and is a permanent record located here: http://www.ripoffreport.com/reports/assurant-solutions/nationwide/assurant-solutions-was-sent-a-defective-replacement-phone-paid-for-immediatelyand-when-i-1144896. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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