Report: #860696

Complaint Review: Assured Pardons of Canada

  • Submitted: Wed, March 28, 2012
  • Updated: Sun, July 08, 2012
  • Reported By: not_so_assured_anymore — Pickering Ontario Canada
  • Assured Pardons of Canada
    Vancouver, British Columbia
    Internet
    United States of America

Assured Pardons of Canada peace of mind guarantee Internet, Internet

*Author of original report: BBB not much help

*Author of original report: Still no action

Show customers why they should trust your business over your competitors...

Assured Pardons is failing to honour their "peace of mind guarantee" which provides a full refund if they are not able to obtain a pardon.  About six weeks ago, I requested the refund by email and was told that it would be taken care of shortly.  Several follow-up emails requested the status of the refund and their response was that it would be a priority.  Assured Pardons has now stopped responding to my emails.

I phoned 1-800-878-4080 ext.2 which is the number that Joe Black (if there really is such a person) has posted on boards like Ripoff Report.  He promises to resolve your issue but all I get is an answering service and no returned phone call.

If they are legitimate, I can only guess that they are having financial problems.  When I checked them out, last year, I didn't find any complaints about them.

So, avoid sending them any of your money !!
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This report was posted on Ripoff Report on 03/28/2012 05:40 PM and is a permanent record located here: http://www.ripoffreport.com/reports/assured-pardons-of-canada/internet/assured-pardons-of-canada-peace-of-mind-guarantee-internet-internet-860696. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

BBB not much help

AUTHOR: not_so_assured_anymore - (Canada)

I contacted the Better Business Bureau of Vancouver and, although Assured Pardons is not a member, BBB tries to resolve consumer disputes with businesses in their area.  They were not able to elicit anything more than an offer to pursue the pardon application if I ever wanted to apply again in the distant future.  I don't believe that BBB ever took them to task about their emails promising a refund.  However, now if you search the BBB site for Assured Pardons, you will see one more unresolved complaint.  Interestingly, BBB shows that they have dealt with 41 complaints about Assured Pardons in the last 3 years and 40 of them were in the last year.  That says a lot !
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#2 Author of original report

Still no action

AUTHOR: not_so_assured_anymore - (Canada)

Nothing much has changed but I did learn that I was correct in assuming that Assured Pardons had financial problems.  I received an email which said "Unfortunately, at the moment it's a financial thing. Can we arrange a payment plan?"

I requested that they spell out their proposal for repayment but it's been over a week without a response.

Please don't send these people (this person ?) your money.  They won't honour their guarantee and, as others have said, their service is shoddy.
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