• Report: #1045549
Complaint Review:

Astoria Federal Savings

  • Submitted: Tue, April 23, 2013
  • Updated: Tue, April 23, 2013

  • Reported By: W. — Fairfield Connecticut
Astoria Federal Savings
Internet, New York United States of America

Astoria Federal Savings Delays recording payments then issues late fees Internet, New York

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I have a 7 year old mortgage with Astoria Federal. I have a grace period o 15 days after the first to make my monthly payments.

I always mail the payment a week to ten days before the end of the grace period. I mail the payment using the coupon and the envelope they provide to an address that the US postal service assures me would be reached in no more than 2 to 3 days. In spite of this, my payments are often recorded as late and I am charged a late fee.

When I call to complain I am told by the "loan advisor" that they can only remove one late charge a year. Some of them actually admit that payments made are often delayed before they are recorded and customers constantly call about it.

I believe what they are doing is delaying the receipt of the payment, to collect additional interest on the loan and a nice fat late fee.

This report was posted on Ripoff Report on 04/23/2013 12:30 PM and is a permanent record located here: http://www.ripoffreport.com/reports/astoria-federal-savings/internet-new-york-/astoria-federal-savings-delays-recording-payments-then-issues-late-fees-internet-new-yor-1045549. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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