Complaint Review: Asurion - Internet
- Asurion Internet United States of America
- Phone: 1-866-268-7221
- Web: https://www.phoneclaim.com
- Category: Cellular Phone Companies
Asurion, T-Mobile, Phoneclaim.com - TOTAL SCAM! DON'T GIVE THEM A PENNY OF YOUR HARD EARNED MONEY! Internet
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It all started when I went to work, it was Black Friday. It was a hectic day and during all the mayhem I had lost my phone. That night when I got home I filed my claim, or started to at least. After submitting the information online I was asked for my credit card number for the deductible of $130.00. After checking my bank account I realized that I did not have the full amount in my account so I saved the claim so I could finish it after going to the bank the next day after work. However, the next morning at work, a co-worker had said someone had found a phone and it was being held in the office. It was my phone! I was ecstatic! I had found my phone and assumed since I never finished all the needed information on phoneclaim.com that my claim hadn't actually been submitted.
Fast forward to about a month later. A few days prior to Christmas, again, hectic work hours, constant exhaustion, my brain running on auto pilot. I again, lost my phone. Hoping for the best and searching like a maniac, I waited a couple days but I did not find my phone. So, I again, went and tried to file my claim on phoneclaim.com but this time it informed me that I already had an open claim. So I tracked down the phone number and gave them a call. After a few prompts I am connected to a very polite sounding woman who greets me happily.
I am living the moment feeling safe and secure and thankful that I opted for the phone insurance. Little did I know what was about to come. I explained my situation and she made it seem like a quick fix. I filed a new claim, paid the deductible, received my phone our days later. All is good in the world except, the phone doesn't work. I was given a faulty refurbished phone. No worries, I thought to myself, they were wonderful to deal with the first time, this shouldn't be a problem. I call again and explain my situation and am told that because of the holidays I will not receive the new phone for about 7-10 days unless I pay an extra $20.00 to receive it sooner. Excuse me? You sent me a faulty device, I have done my part. I paid the deductible, the monthly payments, this is your part of the deal. I pay these fees because I am told I will get a WORKING DEVICE WITHIN 48 HOURS. So far I got a broken device and it took 4 days. After about an hour trying to explain that it is unfair for me to pay the additional $20.00 and getting told the same line ("there's nothing she can do") I cave and agree to pay.
I wait for my new phone. It had been 8 days since I last talked to Asurion. Again, I call to find out where my phone is. I am told that it hasn't been shipped yet. I ask why. I am told it as a back ordered item. I ask why I wasn't informed of this? No one could send me an email or something? I've been waiting, I paid extra. You have taken my money for many months and my deductible and you don't even have the decency to apologize and/or inform me that you can't provide the service that I pay you for? I am losing my patience at this point. I ask for a refund. She tells me that she isn't allowed to give refunds. So I ask to speak to a manager. I am told there isn't one available but she can have a supervisor call within 48 hours. I explain that I don't have a number to give as a contact number because I DO NOT HAVE A WORKING PHONE. Again she states that there is nothing she can do, she has no idea when any shipment will arrive and the money cannot be refunded.
So here I am, 2 weeks later without phone, out $150.00, with no idea when they will receive a shipment so that I can wait ANOTHER 7-10 days from then (I refuse to pay the $20.00 shipping fee again, no doubt they will ask) to receive my phone. I have been made to look like a fool by this company. PLEASE save yourself the hassle and frustration and find another insurance provider.
This report was posted on Ripoff Report on 12/31/2012 12:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/asurion/internet/asurion-t-mobile-phoneclaimcom-total-scam-dont-give-them-a-penny-of-your-hard-earne-989309. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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