• Report: #1129684
Complaint Review:


  • Submitted: Mon, March 10, 2014
  • Updated: Mon, March 10, 2014

  • Reported By: marjorie — Ontario California
Internet USA

Asurion Did not send full replacement. Sent a refurbished phone that could not work. Internet

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My husband's phone was stolen along with the charger and all.  Sad, upseting...  but it's ok, right?  I mean that's why we got the insurance. Sad to say that when Sprint set Asurion up as their insurance they made a huge mistake.

First of all: $200 dollar deductible (who's fault? Don't know. Sprint said with our plan that if the phone was lost or stolen it would be replaced with a new phone at NO charge)

Second: extremely rude representative who hung up when I requested to speak to a supervisor. 

Third: rude supervisor when I called back who said she would send a refurbished phone (when I told her that the Sprint rep had said "new" she laughed and said "we never guarantee a new phone")

Fourth: when the replacement done was received it was refurbished, non-operational, no charger as was specified.

Fifth: called back to try and get everything corrected and was told "just take it to a repair center"

Really?  They sent a non-operational "refurbished" phone, sans charger, then told me to take it to a repair center! Before you get cell phone insurance make sure they don't use Asurion. Sprint is good, but the insurance is NOT worth it.

This report was posted on Ripoff Report on 03/10/2014 03:47 PM and is a permanent record located here: http://www.ripoffreport.com/reports/asurion/internet/asurion-did-not-send-full-replacement-sent-a-refurbished-phone-that-could-not-work-inte-1129684. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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