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Report: #1339596

Complaint Review: Asurion - Nashville Tennessee

  • Submitted:
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  • Reported By: Kevin Kalina — Denton Texas USA
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  • Asurion 648 Grassmere Park Nashville, Tennessee USA

Asurion Sprints Insurance Company Denied my claim, basically called me a liar Nashville Tennessee

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I purchased three new Iphone 7 phones from Sprint on the 3rd of November. I stopped on my way home and my bag with all three phones in it were stolen. I called sprint right away and tried to have the devices tracked via Apple ICloud with no luck. I went thru the claim process, filed a police report, have spent hours upon hours on the phone and as of today November 23rd) I still do not have replacement phones.

I called right away to Sprint to tell them what happened, so I assume all devices were turned off.
I have been denied approval of my claims do to "too much risk". I'm not sure what that means but I was told that one phone had "no use" and that is why it was denied!! I just purchased the phone for my son, didn't even make it home to give it to him!! How was it to be used?? But wait, it gets better. Another phone was denied because IT HAD USE after I filed the claim. So, if you dont use the phone its denied, if you use the phone its denied.... I called and told them the phones were stolen and they said there is no way they can be used now, they are worthless, and yet somehow there was a call to some Arab Nation on the phone that was turned off.? In which I was told in so many words that I was a liar and I am involved in this fraudulent activity.

Its been three weeks. Three weeks of different people at this company telling me that they will handle this and we will call you back within 24 hours. I have spoken to their top level people, the Advanced Adjusters and I was told two different times that they will handle it. Still no phones.

I have told Sprint and they tell me that there is nothing they can do!! Nothing they can do!!

I spent around $600 to get these three phones and they tell me I have to pay $200 PER PHONE on the deductables. That coms to $1200 for these phones. The funny part is after I calmed down about the deductable and decided to pay it, I CANT, because they decided that there is "Too much risk"

I have never been so frusterated in my life, I'm exhausted. But I will not let this go, I will get satisfaction.

I will go out of my way to make sure that everyone I come in contact will not do business with Sprint. They might not feel the few people that I can get to choose another carrier, but I will feel a little better. I hate to be this way, especially with Sprint, as they were very nice and seemed sincere. On the other hand, I'm pretty sure if they gave me three phones it wouldn't hurt their bottom line much.

 

 

This report was posted on Ripoff Report on 11/23/2016 12:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/asurion/nashville-tennessee-37211/asurion-sprints-insurance-company-denied-my-claim-basically-called-me-a-liar-nashville-t-1339596. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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