Report: #1083411

Complaint Review: ASUS Rebates

  • Submitted: Tue, September 10, 2013
  • Updated: Tue, September 10, 2013
  • Reported By: steamed — Roseville California
  • ASUS Rebates

    , Select State/Province


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I purchased an ASUS motherboard from Fry's Electronics Store on May 31, 2013.  The purchased included a $10.00 rebate.  I promptly submitted my rebate application online on the same day of purchase, May 31, 2013.  My rebate claim was approved by ASUS on June 10, 2013.  According to ASUS/Afligo Rebate, my Amex Reward Card was sent on July 3, 2013 which I never received.  I contacted ASUS Customer Service.

ASUS Customer Service's reply:

Dear customer;

Please follow the instruction below, you will be connected to a live agent.

 If you have not received your AMEX reward card, please contact
 1-800-297-7327 press #0 (3) times to  receive assistance from a  customer
 service agent to request a re-issue card. Please have your name and address
 readily available from your  rebate status .
 From Afligo rebates.
 Thank you.
I called that number several times hoping to be transferred to a live customer service agent.  Each time I call that number, I am asked for my card number which I don't have.  I pressed the #0 (3) times as instructed, but it will never transfer to a customer service agent then the line will cut off.
I have called ASUS' customer service too, but I was told to call the Amex number, and that is the only number that I can get my reward.  Several tries again to no avail; email from ASUS's customer service is the same reply.
If ASUS do not intend to honor these rebates, then they should do away with these rebates.  What a ripoff!!!
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