Report: #1081929

Complaint Review: Atauction

  • Submitted: Thu, September 05, 2013
  • Updated: Thu, September 05, 2013
  • Reported By: Tammy — Virginia Beach Virginia
  • Atauction

    Internet, Select State/Province

Atauction Customerserviceatauction is a bidding online company that is the biggest rip off company I've ever known in my life!! They make it look like what you are getting is an awesome deal that you can not resist and make it look like a fun game and great deals. My 10yr old son thought it was a video game and went on line and placed all kind of bids not knowing ithat they really took money out of my bank account!! Well I tried to stop the bids from going through OH NO SUCH THING OF STOPPING A BID once you place it!!  Nationwide

*General Comment: question...

Show customers why they should trust your business over your competitors...

then I emailed them about 10 to 15 times in 1 night to stop the bids and I tried to call them only to get no answer the whole weekend!! Then come first thing Monday morning I called them again and waited on the phone almost an hour before some RUDE lady answered and said there was NO WAY TO STOP THE BIDS! I tried to explain what happened they said they could not help me with bids that were already processed but I could send the items back but I would be CHARGED A FEE for sending the items back on top of that that the shipping charges were out of this world way way over charged cost $15.00 dollars to send a little ring that weighed an ounce!!!

Also it takes 15 days to even get a refund after they receive their item back plus you get charged 5% fee for sending the item back. I've never in my life thought that people with a business like this could be so unthought full knowing it was a child that placed the bids!! NEVER EVER Will they get my business I ALSO hope no one out there EVER EVER get MISTREATED SO UNFAIRlLY like I DID from a company like this I EVEN TOLD THEM THIS CAUSED ME TO HAVE A NEGATIVE BALANCE ON MT BANK ACCOUNT TYRY DIDN'T CARE!!! is an online bidding game to win items that they make it look like its a deal your cant pass up But They are not worth the price they are saying they are worth but to a child the items make your child's eyes get big and think they are getting a great deal.

my son who is 10yrs old found atauction online and placed bids on a ton of items thinking it was a game and did not know the money was really being taken out of my account.  He did this on a weekend so when I realized what he was doing I tried to stop the bids by emailing and calling the company. Well got no response or no answer all weekend from the company.

well it was Labor Day weekend when my son did this terrible mistake so I had to watil until Tuesday to get them on the phone which I was on hold for almost an hour. Finally the lady that answered was very rude!  I preceded to tell the lady on the phone what my son did and she said it was too late to stop the orders that he already placed bids on and she couldn't help me because the orders were already processed.

The lady also told me that the orders that were already processed would be shipped and shipping cost were such a rip off it cost l$15 to $20 dollars to send one little ring that weighed less than an ounce!  She also told me it would cost me 5% Of whatever my son bought to return to them. 

I am just so upset and livid that a scam and rip off company like this can be allowed to operate and keep scamming and ripping off other people like me!  I àlso told the lady actually I was tears while I was telling her my bank account was drained and she did NOT even care!!!

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This report was posted on Ripoff Report on 09/05/2013 11:03 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment


AUTHOR: Tyg - ()

 How is this thier fault that YOUR child went and placed all those bids? Its a auction site, ofcourse there is no way to cancel a bid. Im sure if you dug through that websites information page you would see a disclaimer both about auctions and about the age requirments nessasary for the use of this site. See you are right, they dont care. Its not thier job to care that YOUR 10 year old son devastated your bank account. Thier job is to do online auctions. They can not back out of a legitimate bid. Despite the fact that it was YOUR child making the bids.

YOUR child wouldnt have had the prerequisit credit card in order to setup an account with them. That then means that YOU had to have set up this account. Its not thier fault that YOU let your child use the computer, its not thier fault that YOUR child made the bids. They did EXACTLY as they are supposed to. Do online bids. Do you see a pattern here?? Maybe monitor your childs use of your computer. Had you been paying attention or had instructed your child better, you wouldnt be in this situation.

There was a time in this country where not only did our parents have to take responsability for the actions of thier children, but the children had to take responsability as well. It really seems as if parents now a days just want to blame someone else for thier mistakes instead of just being an adult and accepting the responsability that is thiers. Its YOUR KID THAT SCREWED UP!!!!! You should be making your kid pay back all the money he costs you. Its called chores. At 10 years old I was out in the neighborhood looking for yards to clean, weeds to pull, and cars to be washed. Maybe help him learn responsability early so this doesnt happen again.

This incident is unfortunate, but its not a scam. YOU set up this account. So this website is expecting YOU to be the person placing these bids. This company hasnt ripped you off, your own child did that. Move on and just dont EVER let him play on your computer. They have no PROOF it was your child who made the bids online. To them you could just be useing this as an excuse to not pay them what you owe. They no longer give ANY credibility to consumer SOB stories as the american consumer has so screwed businesses they no longer wish to give the consumer the benifit of the doubt. They are not mistreating you, they are not the scammers, YOU ARE!! Youre attempting to scam them on the bids that was placed on YOUR computer.

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