Complaint Review: ATG Stores - Knobs & Hardware
ATG Stores - Knobs & Hardware Lighting Universe - Fixture Universe - Knobs & Hardware Poor Customer Servie abd 50% Restocking Fee! Based on their own ineptness! Internet
I have spent over 2K with them in the last year alone with no returns and yet have been in a prolonged battle with them based on one single item that was inadvertently returned to the vendor by UPS due to a "In-Person Signature Only" stipulation that the vendor placed on the shipment. Funnily enough, this same vendor had left several previous shipments on my porch w/o signature needed. Despite signing the back of the UPS slip 3 times and writing additional notes to leave on porch - They would not leave it. I even called UPS, ATG and the vendor (Nostalgic Warehouse) to tell them what was happening - the latter two recommended that I sort it out when the product was received back at the vendor. Well...Here's where ATG are the biggest rip-offs: THEY CHARGE 50% RESTOCKING FEES!!! Mind you, I still wanted this product but I couldn't take a day off of work to wait for a random time delivery from UPS! Now they are charging me $60 restocking fee for a product that cost $120 and I didn't even receive it!
ATG Stores customer service reps are very rude and are seemingly in cahoots with one another. If you detect that you are not getting anywhere and ask for a senior supervisor or senior rep, they put you on hold for a lengthy time while they go tell their superior their skewed and biased version of events. Results? You get the same non-helpful response from all of them! One of them even had the nerve to ask me why I was cancelling my re-order of the exact same product because "either way you are going to be out $60 dollars"! Now who on earth would have the gall to say that to a customer who is pleading to remove this outrageous charge due to the fact that the item returned was the vendors own fault? Needless to say, I immediately called up my credit card company and filed a dispute.
Bottom Line: It doesn't matter how you approach them and plead your case. They are very combative and resistant to making things better for customers. When I was told that there is nothing they can do, I claimed on the contrary as ATG could call their vendor and stand up for their valued customers and make things right. After all, this is the greatest test of a company is how they handle and solve problems for their clients. They stated flat out that this wasn't going to happen and that the story ends here. Well...not for me it doesn't. As a designer who specs much of what they carry, I will tell all of my clients to steer clear of ATG stores when shopping on the internet ....period. ATG Stores are as shady as all those East Coast electronic stores.
STAY AWAY FROM THESE POMPOUS RIP-OFFS!
This report was posted on Ripoff Report on 04/14/2010 01:46 PM and is a permanent record located here: http://www.ripoffreport.com/reports/atg-stores-knobs-hardware/internet/atg-stores-knobs-hardware-lighting-universe-fixture-universe-knobs-hardware-po-593239. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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