Report: #776446

Complaint Review: ATG

  • Submitted: Tue, September 13, 2011
  • Updated: Tue, September 13, 2011
  • Reported By: NEVER AGAIN — Smithfield North Carolina United States of America
  • ATG

    Sheperdsville, Kentucky
    United States of America

ATG Allied Trade Group, Lighting Universe, Home Direct USA, Home Furniture Showroom Will not deliver furniture Sheperdsville, Kentucky

Show customers why they should trust your business over your competitors...

I ordered furniture 8/21.  I received emails to expect the furniture by 9/2.  That was not great seeing all other items I ordered from other companies were there before that, but oh well...  Then after that got another email that it may be 9/22.  Just checked and it is still sitting on a truck in Indiana.  Was told they are waiting to get a truck load before it leaves the dock.  What trucking company can possibly afford to let trucks sit at the dock for weeks?

I called several times and every time I get told something completely different.  One said "oh yeah, we have had a lot of trouble with that trucking company".  So you do what?  Continue to do business with them.  Told I can't cancel the order and if I refuse delivery it is a 50% restocking fee.  

Last Friday I was told that shipments to my state fill up pretty quickly and it would ship over the weekend.  It is still there 5 days later.

If there is a picture of incompetence and a rip off in the dictionary, please make sure this company is the poster child.
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