I purchased a Groupon for Atlantic Oceans Inc, carpet cleaning in February 2013. I called the business owner, Jim and scheduled an appointment for a cleaning the very next week. He took my complete address and phone number and informed me of the technician who would be coming to my apartment. On the day of the anticipated arrival, the technician called and said the truck had been 'rear-ended' and they would need to reschedule. I understood and agreed to the next available option a few days later. Upon the SECOND scheduled appointment, the technician arrived to my home and said that their equipment would not be able to reach my second floor apartment and he would again need to reschedule. Albeit annoyed, I agreed because I wanted my carpet cleaned. So we rescheduled for later that week. The day and time of the THIRD ATTEMPTED APPOINTMENT came and went and no one called nor showed up to my home. At this point, I was ready to contact Groupon and request a refund, because my husband and I had gone completely out of the way three times to get our carpets cleaned by this company with no success. However, in the interest of giving the owner a fair chance to ameliorate the situation, I gave him a call and began to explain the situation.
I called Jim directly to speak to him about the lack of professionalism I had experienced, and to my surprise, Jim made things escalate from BAD to WORSE. He suggested that it was my fault that they were unable to complete the service, because I didn't inform him I lived on the second floor. Sir, excuse me for not knowing the LIMITATIONS of YOUR COMPANY. He continued to use a VERY AGGRESSIVE tone and when I responded, before I could get out a complete sentence he yelled (yes, YELLED), "Do you want to go in circles, or do you want to schedule an appointment?". I am utterly appalled by this situation. As a consumer and a woman, I have NEVER been yelled at by a business owner/employee in my life - ever. Apparently the Groupon discount also included a professionalism discount for which I was completely unaware. BUYER BEWARE: DO NOT PURCHASE A SERVICE WITH THIS COMPANY. In my opinion, beyond the lack of professionalism, the business owner is extremely rude.