Report: #820979

Complaint Review: Atlas Van Lines

  • Submitted: Tue, January 10, 2012
  • Updated: Tue, April 10, 2012
  • Reported By: TeeCee — Scottsdale Arizona United States of America
  • Atlas Van Lines
    195 Oval Drive
    Islandia, New York
    United States of America

Atlas Van Lines Certified Transportation Group Direct lie from salesman concerning final fees. Islandia, New York

*Consumer Comment: File a complaint at

Show customers why they should trust your business over your competitors...

The salesman for this moving company presented a standard moving contract.  All legitimate interstate movers offer contracts in which they may charge up to 115% of the estimated price, to be determined by the final move weight.  Not wanting to be subject to fees on the back end, I specifically requested the salesman to provide a price that would be final.

The salesman there had quite a rap.  "I have been estimating for over 30 years and there is no way your weight will go over my estimate, unless you add unaccounted for items."  This sounded just like what I was looking for.  "I'm telling you, you will either break even or possibly get a refund when the final weight is counted." was the salesman's words to me exactly.

I should have NEVER BELIEVED HIM!  Of course, the weight was almost 20% higher than his estimate and I was charged the full 110% with an additional charge pending that he added after I told him I was disputing the charge!!!  No additional items were ever added to the move.

I have contacted the president of the company and got a call from someone in his office offering to reduce the bill by the additional charge amount added after I disputed.  I explained that they are not entitled to this charge to begin with, so they are, in effect, offering me nothing!

I even offered to split the difference between the contracted rate and the rate initially charged before disputing, just so I could put this behind me.  They flat out turned me down.   I explained that I am a disabled man, out of work, with plenty of time to contact any and all consumer help advocates.  Again, they simply didn't care and will not offer any settlement.  I now leave it up to my credit card company to dispute.  I would hate to see anyone go through the totally annoying process I am in right now, so my advice is to stay away from this company.

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#1 Consumer Comment

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AUTHOR: movinghelper - (United States of America)

File a complaint at

against the carrier Atlas Van Lines and the agent
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