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Report: #373676

Complaint Review: ATS Diesel - Aravada Colorado

  • Submitted:
  • Updated:
  • Reported By: Custer Michigan
  • Author Confirmed What's this?
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  • ATS Diesel 5293 Ward Rd., Unit 11 Aravada, Colorado U.S.A.

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We bought a transmission from ATS Diesel over 3 years ago, had it installed by the local Ford dealer which ATS authorized. Immediately the tranny would not work, jerky, long delays for shifting. My husband was almost killed at an intersection when the transmission caused the truck to hesitate.

ATS told us to take it to their authorized shop, 100 miles from us, then told us they wouldn't honor the warranty because we didn't have it put in by an authorized shop. Said they have 2 different warranties, authorized and unauthorized install. I said you authorized the Ford dealer to put it in, they argued the Ford dealer is not on their authorized list.

I made many calls to them, was told by company owners Clint and Renee a fix was on the way, they knew there was a problem with the tranny computer working with the Ford engine.

When we took it to their authorized repair shop 100 miles from us several times, they could never find anything wrong.

Here it is 3-4 years later, tranny is now out of warranty and is still junk. We had to have the tranny rebuilt after 25,000 miles. Still having problems to this day, would NOT recommend ATS, their trannys don't work, and they won't stand behind them or honor warranties. They were very rude on the phone. Have considered suing them, talked to a lawyer who said it would have to be in Federal court, also 100 miles from us, by the time we paid a lawyer, it wouldn't be worth it.

Look at their website, they have testimonials from satisfied customers, of course their not going to show all the complaints they've received.

Toni
Custer, Michigan
U.S.A.

This report was posted on Ripoff Report on 09/17/2008 05:30 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ats-diesel/aravada-colorado-80002/ats-diesel-ats-diesel-poor-customer-service-doesnt-honor-warranty-junkie-transmissions-373676. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
3Consumer
0Employee/Owner

#5 Consumer Suggestion

fight back legally

AUTHOR: fight back now - (USA)

POSTED: Wednesday, October 14, 2009

You don't have to go to federal court to fight this unscrupulous company. If you have a complaint about this company contact the Office of the District Attorney/Consumer Fraud Division/500 Jefferson County Parkway, Golden CO. 80401//Deb Ohono//303-271-6800. They are interested in obtaining information about the fraudulent practices of this company as it pertains to not honoring warranties, illegal billing practices etc. Don't be a victim. Be part of the solution.

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#4 Author of original report

Toni's rebuttal

AUTHOR: Unhappy - (USA)

POSTED: Thursday, October 01, 2009

Stewart's rebuttal to Toni needs some clarification. Stewart states O'Neill's analyzed the transmission and could not find problem with it. Yet later Stewart states O'Neill's was able to fix the problems with the transmission.

Stewart also states Clint felt there was a problem with the flexplate not being properly bolted on. Clint nor any other ATS person ever told us this, and in fact, Clint and Renee stopped taking our calls and instead had a human resources person (Pam Weaver) send us a letter threatening to cancel the warranty, which didn't bother me as ATS wouldn't honor the warranty anyway.

The reason ATS never heard anything more from us on their junky transmission was that with only 23,500 on the ATS transmission, we replaced the ATS transmission with an excellent quality built transmission by Level 10, (located in New Jersey) whom I would highly recommend. We have not had any problems with this new tranny.

Regarding the E-Tuner, this product purchase has nothing to do with the transmission. We don't have a personal grudge against ATS, we just wanted a transmission that did what it was supposed to do. This transmission cost about $5000.00 and we had to replace it with just over 23,000 miles on it. Do you think that makes for happy customers?

Consumers should check the BBB website before they buy, and consumers should continue to post their stories on these type of "beware" sites. I did file a complaint with the BBB, and Renee's reply to them was full of lies. I still have all paperwork.

Lastly, Stewart states "ATS bends over backwards to ensure its customer service is top notch." If this were true, there would not be so many complaints against them. Stewart also states they have recently improved their transmission warranty to 5 years, 500,000 miles. They can improve it to a billion miles and a trillion years because it doesn't matter, they won't honor it.

Let the buyer beware.

 

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#3 Author of original report

Toni's rebuttal

AUTHOR: Unhappy - (U.S.A.)

POSTED: Wednesday, September 30, 2009

Stewart's rebuttal to Toni needs some clarification. Stewart states O'Neill's analyzed the transmission and could not find problem with it. Yet later Stewart states O'Neill's was able to fix the problems with the transmission.

Stewart also states Clint felt there was a problem with the flexplate not being properly bolted on. Clint nor any other ATS person ever told us this, and in fact, Clint and Renee stopped taking our calls and instead had a human resources person (Pam Weaver) send us a letter threatening to cancel the warranty, which didn't bother me as ATS wouldn't honor the warranty anyway.

The reason ATS never heard anything more from us on their junky transmission was that with only 23,500 on the ATS transmission, we replaced the ATS transmission with an excellent quality built transmission by Level 10, (located in New Jersey) whom I would highly recommend. We have not had any problems with this new tranny.

Regarding the E-Tuner, this product purchase has nothing to do with the transmission. We don't have a personal grudge against ATS, we just wanted a transmission that did what it was supposed to do. This transmission cost about $5000.00 and we had to replace it with just over 23,000 miles on it. Do you think that makes for happy customers?

Consumers should check the BBB website before they buy, and consumers should continue to post their stories on these type of "beware" sites. I did file a complaint with the BBB, and Renee's reply to them was full of lies. I still have all paperwork.

Lastly, Stewart states "ATS bends over backwards to ensure its customer service is top notch." If this were true, there would not be so many complaints against them. Stewart also states they have recently improved their transmission warranty to 5 years, 500,000 miles. They can improve it to a billion miles and a trillion years because it doesn't matter, they won't honor it.

Let the buyer beware.

 

 

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#2 UPDATE Employee

ATS' side of this story

AUTHOR: Stewart At Ats - (U.S.A.)

POSTED: Friday, January 02, 2009

As an employee at ATS, I was surfing the web and found this report about ATS' customer service. I have been involved in several "stories" like this, and just like this one, most are skewed against the company.

Toni's husband came to ATS to purchase a transmission for his vehicle in June 2004. ATS sent the transmission to an authorized repair shop (Great Lake Ford) in Michigan capable of professionally installing it. They did so at the end of June, 2004.

In September 2004, Toni's husband called ATS and described problems he was having with the transmission; namely, it was shifting irregularly and the transmission had lost first gear. ATS then sent a warranty transmission to O'Neill's Transmission Service in Grand Rapids, MI, per the terms of its express warranty. ATS did not charge for shipping or labor.

Based on the description of the problem, ATS' owner Clint Cannon suspected that Great Lake Ford improperly installed the transmission. Specifically, Clint believed the Ford dealership had not properly bolted the flexplate on, leading to a transmission pump failure. ATS then contacted Craig at O'Neill's and explained that he needed to carefully analyze the flexplate.

O'Neill's analyzed the transmission and could find no problem with it whatsoever. There were no shift issues, no slip issues, no clunking into gear in spite of Toni's belief otherwise. The fluid was perfect, and the pan was exceptionally clean. In short, Craig explained to ATS that there were no problems with the installation or the transmission in general.

In January of 2005, ATS called O'Neill's again to speak with Craig. He explained that he was able to fix the problems with Toni's husband's truck without installing the new transmission (which had been sent in June at ATS' expense, and was still in Michigan). On January 18, 2005, ATS received the transmission back from Craig.

In March of 2006, after hearing nothing from him on more than a year, Toni's husband ordered yet another ATS product -- an ATS E-Tuner for his Ford. He paid via credid cart, and to ATS' knowledge, has never had a problem with the E-Tuner.

ATS bends over backwards to ensure its customer service is top notch, and unfortunately, that sometimes means dealing with irate customers. Toni and her husband, in ATS' opinion, do not have a valid complaint against ATS, and if they did, they certainly would not have purchased another ATS product. ATS still, to this day, honors its transmission warranty (recently improved to 5 years, 500,000 miles -- the best in the business), and will do so for years to come.

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#1 Consumer Comment

All too Common

AUTHOR: Jason - (U.S.A.)

POSTED: Sunday, September 21, 2008

Unfortunately this is all too common of a complaint with ATS. I used to sell their products, but after installing a set of their Twin Turbos that had nothing but issues, they agreed to allow us to return them. It took over 6 months to get refunded for those turbos, and I had to install another set of turbos from another manufacturer. It finally took a threat of me driving ALL THE WAY to Colorado to get my money from them. This is how they treated me as a DEALER for them, someone who spent a lot of money with them. I have since dropped them from my list of vendors.

I regularly run into problems with their products when customers have purchased from other dealers. In the end they either have to play ATS's runaround games, or wind up buying a better product and loosing what they put into the ATS product. I would say that their failure rate is in the 40-50% range.

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