AT&T Advertising & Publishing yellowpages.com big ripoff! West Sacramento California

I, too, was lured into an online ad in March 2008. I've just stopped paying them as I'm on a fixed income and they're charging me $254/mo! I'm not listed under searches they said I'd be, I've gotten zero business since signing up, and here's a letter I wrote to them:

September 12, 2008

AT&T Advertising & Publishing
P.O. Box 989046
West Sacramento, CA 95798-9046

Dear AT&T:

I'm asking to be released from my AT&T Online Yellow Pages contract for the following reasons:

1. I received my first bill today.

2. The price went up dramatically without notice (or in writing).

3. AT&T turned off my phone when my payment went missing due to the wrong account #.

4. I was never told in writing of a new account #.

5. I was never told in writing how my bill would be separated into the different services.

6. I am disabled and not having a phone put me in a bind.

7. I never received a warning of money owed or else' (I would lose service).

8. I was told on the phone last month that I would be receiving refunds in the amounts of (approximately) $800, $250, and $50.

9. To date, I've received NO refunds.

This is unacceptable. I will not pay my bill and, as I've gotten absolutely no response from your advertising, I will not miss it (my ad) if it goes away. I told your sales person about my financial situation and if her spiel had come true, and I actually had people looking at my site, I know I would have made at least ONE sale by now. I've had NO sales. A google adwords campaign netting me sales, why hasn't the Yellow Pages?




Martha

Skyemanator
El Dorado, California
U.S.A.