• Report: #5379
Complaint Review:

AT&T Broadband Cable

  • Submitted: Fri, June 08, 2001
  • Updated: Fri, June 08, 2001

  • Reported By:Carrollton TX
AT&T Broadband Cable
Dallas, Texas U.S.A.
  • Phone: 214-328-5000
  • Web:
  • Category: Cable TV

Att Cable 30 Minute Hold Time to Talk to Anyone

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I ordered my cable service and it was scheduled to be installed on Friday May 25 01. The AT&T cable man came out and installed it and everything was working fine except for the Audio. There was no sound. So I called on the next Tuesday to schedule someone to come out and fix it. I kept getting busy signals. I tried and tired for the next 4 days. I called morning, afternoon and night and nothing. Finally on that Friday, I got through. Just when I thought a miracle had happened. I began "wading" through the menu to find the correct department. Repairs, Yea!. So I am now on hold to get a representative. I waited, and waited. I keep checking my phone time display to see how long I had been holding. After 20 minutes, I was getting upset. Finally at 34 minutes a rep answered. I was extremely upset at this point. The rep scheduled another appointment with another AT&T rep. He can out that Saturday. Of course, the appointment was between 2 and 4 and he showed up at 1.30. After trying 3 different digital cable boxes on my TV, he indicated that some office knows as "Provisioning" was down and I could not get a signal till Monday. He bypassed my cable box and hooked up some type of cable. Unfortunately, I could only get 4 channels.

The really bad part was that I had to call AT&T again and try to get through. At this point, I am convinced that it is easier to get through at a radio station.

I called and called and called. Again, I was the lucky winner 4 days later and was able to get to the menu. Again, the hold time was completely unacceptable. Every time I called I mentioned to the rep that it has taken me days to get through and at a minimum of 30 minutes to get a rep.

And antoher appointment. This time, it was during the week and again I had to take off work to meet my AT&T rep during that wonderful 4 hour window that they gave me. The next miracle happened. He fixed my cable. Thank god, because I never want to have to call AT&T Broadband Cable again. AT&T is aware that they need more help in their phone center. With all the money that a company like that has it is beyond me why they have a 30 minute wait to get service. In addition, the funniest thing is: I called their sales department and someone answered immediately.

This report was posted on Ripoff Report on 06/08/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/att-broadband-cable/dallas-texas-75006/att-cable-30-minute-hold-time-to-talk-to-anyone-5379. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on AT&T Broadband Cable

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?