ED Magedson – Founder
AT&T ConnectechInternet United States of America
The technicians all work from home via Citrix servers and
they all communicate via IM chat clients where they talk all sorts of garbage
about their current customers, apart from sharing their technical knowledge for
unknown problems. The technicians are
obligated to work on 2 appointments at the same time at minimum and this also
means that they are not giving you their full and undivided attention. They are also expected to complete 1
appointment per hour. To them, you are
just another appointment number to meet their quotas with the goal being to
take as many appointments as possible per hour.
In fact, there are weekly competitions for prizes with respect to the
When RadioShack sells you an ATT Connectech Remote
Diagnostic appointment for about 30 dollars, they dont tell you that youll be
charged an additional 70 dollars after the 20 minute maximum diagnostic time
limit passes if you want the technician to continue working on the
problem. The additional 70 dollars will
turn it into a Single Instance Service that costs 99 dollars total and is only
good for one incident, so if you have a virus infection but then also cant
connect to the Internet, that single instance will only cover the no connect
issue and not the original virus infection.
To cover both problems, the customer will have to upgrade to either
the Monthly Subscription plan for 15 dollars or the Six Month plan for 150
dollars, both of which provide 24/7 access to remote technology services.
To sum it all up, a no connect with a virus infection that
might result in the operating system being reinstalled would cost about 115
dollars not including tax. This is
because a person cannot purchase any subscription plans unless theyve already
purchased a Single Instance Service that includes the remote diagnostic service
for 99 dollars. If the problem turns
into one requiring an onsite technician, then thats a separate fee that will
cost 179 dollars.
The subscription department lies to the customers just to sell them a subscription. They tell them that if they purchase a 6 month subscription, they will get the ATT Internet Security Suite (McAfee Internet Security) for free. The truth is that whether or not they get it for free is completely unrelated to them purchasing any remote technical support plan. Its based on how fast a DSL connection they are paying for. The top 2 fastest speeds get it for free and all others get it for 5 dollars a month thats billed to their phone bill.
This report was posted on Ripoff Report on 02/08/2010 06:13 AM and is a permanent record located here: http://www.ripoffreport.com/reports/att-connectech/internet/att-connectech-att-t-support-plus-remote-technology-services-from-att-connectech-intern-566154. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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