Report: #848152

Complaint Review: ATT CONNECTECH

  • Submitted: Sat, March 03, 2012
  • Updated: Sat, March 03, 2012
  • Reported By: CONNECTECHSTINKS — Concord California United States of America

    United States of America

ATT CONNECTECH ATT*CONNECTECH Incompetent Fraudsters Employed by AT&T Refuse To Stop Ripping Off Your Credit Card Internet

*UPDATE EX-employee responds: Connect Tech is a FRAUD

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When I swtiched to AT&T broadband/internet/phone bundled service, my TV did not work. I called AT&T free help service and they couldn't resolve it. They referred me to ATT*CONNECTECH and they could not resolve it either. I had to have a regular AT&T tech come to my home to get it fixed. It took him 5 mins.

Then a $15 per month charge began showing up on my credit card. I didn't notice it right away, but called the number on my credit card statement when I did, in order to cancel the charges.  The woman at ATT*CONNECTECH told me she could not cancel the charges unless I agreed to pay $90! I refused. When I asked to speak to a supervisor, the woman hung up on me. Since then I have filed numerous disputes with my credit card holder, but the charges from AT&T CONNECTECH continue. Soon it will be nearly a year of this! 

Whaever you do, don't let AT&T refer you to these fraudsters for ANY reason. They don't know what they are doing technically, and they are the very definition of ripoff artists. AT&T needs to grow some ethics and clean this mess up.
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This report was posted on Ripoff Report on 03/03/2012 11:41 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds

Connect Tech is a FRAUD

AUTHOR: Steve S - ()

 I use to work for AT&T in the Richardson, TX office. I was a Tier II Technical Support Agent. You wouldn't believe the things I saw. AT&T is such a greedy company. Their sales agents would go out and lie to certain people who were in areas where technically they couldn't get Uverse because they were too far away and in a coverage area that still needed a lot of work to be done.

Of course the sales agents wouldn't tell them this and sold them the Uverse anyway. These people would call in constantly with Uverse Cable not working or Internet  being out or phone line being down. AT&T would send out technician after technician or router after router all the while we could clearly see the technician notes in the system that the person was too far away to even get the service.

Per management we were not even allowed to tell the person. So we continued to take their money as long as they would give it to us. It's sort of like a cancer patient being sold false hope because some hospital or doctor's office wants to continue to profit off of them.

This was highly unethical of AT&T. I lost a LOT of faith in the moraility of business owners. Many of them worship money and money only. My experience at AT&T proved that.

Not only would we have to lie to Uverse customers daily, AT&T threatened us with losing our jobs if we didn't push connect tech on the customers. We had quotas. AT&T also handsomely rewarded us from every sale by giving us $6.00 from each connect tech package we added to a customer's line. They also made it very easy to add connect tech.

With just the push of a button. We were all lower paid temporary or contract agents (as AT&T has stopped hiring all permanent workers in the U.S. except for their low wage retail locations). Even their technicians are contracted out. AT&T doesn't want to provide insurance or any health benefits. Plus we had to work all holidays without any holiday pay. We had no sick days or vacation time. Nothing like that.

But to make a long story short, given the incentives to boost our check, many of us simply refused to tell a customer how to fix a simple issue. It could have been something like talking to a customer who was computer illiterate and thought their internet was out because their computer was unplugged. We had some elderly customers or people getting their first computer who honestly would call us with this queston.

Most of the agents respone to this.. "You need connect tech". Even though they pretty much knew the computer was turned off. Also, many agents added connect tech and other services without the customers knowledge and simply let the customer fight it out with billing.

AT&T was the dirtiest call center I ever worked for and the managers were equally as corrupt.

If you wanted to get back at them simply blog about your bad experiences. AT&T has an entire floor, The agents who work on this floor, there are hundreds of them, only monitor blogs. AT&T is HIGHLY PARANOID. That's all they do all day. They hate bad info coming out about the company.

And I could go on and on how AT&T treated its own workers. Hiring temporary staffing agencies in the U.S. to PERMANENTLY staff their operations with extremly low wage employees or outsourcing jobs to India or bringing agents here in the States such as IT People they bring to the states from India so that they can underpay them at $40,000 a year when they are doing the job an American would demand $90,000 a year because of their technical expertise.

Don't believe that multi million dollar fancy smancy marketing promotions AT&T puts out that attracts people. These guys are straight a**holes and will undercut your a** in a minute.

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