Report: #1411574

Complaint Review: ATT DIGITAL LIFE

  • Submitted: Sun, November 12, 2017
  • Updated: Sun, November 12, 2017
  • Reported By: Miami — Palmetto Bay Village other United States
    9240 Southwest 165 St
    Miami, Florida
    United States


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To FloridaGoldenGirl Today at 8:24 AM ATT Home Security put a bill in... ATT Home Security put a bill in collections. The ATT installer damaged our wood paneling on the wall, they sent an inspector to photo it for repairs, but then never sent any one to do the repairs, I did not pay any charges after that, of course, did not have the system on, and now ATT has sent thatto collections instead of making the necessary repairs to my wall. What do I do now ? I tried to contact ATT many times on this issue but have been ignored totally and the paneling was never repaired, or was I ever compensated for it Instead ATT sent a bill to collections on this. What state agency ? consumer protection agency ? can I contact on this issue ? I am just totally ignored by Att . 07 November 2017 09:24 07 November 2017 09:28 Law Educator, Esq. Lawyer Thank you for your question. I look forward to working with you. Your next step is to sue ATT for the cost of the damage in small claims court and as part of that suit you can force them to dismiss their bill as well and cease harassment. In the meantime, send a letter to the collection agency informing them that pursuant to the Fair Debt Collection Practices Act this is a disputed debt based on negligence and damage caused by the creditor and that if they do not cease and desist communication with you, you would sue the collection agency for harassment pursuant to the FDCPA for up to $1000 per communication plus attorney's fees as provided for under the FDCPA.       07 November 2017 09:38 Hi again, and thanks - best to you, Gina   07 November 2017 09:38 Law Educator, Esq. Lawyer Thank you.   11 November 2017 09:05 Hi, I filed a complaint with BBB then Att called me regarding this matter. The final response was this - since this happened in 2016 Att is not willing to make any amends even though it was ATT , not me, that has delayed any response. I contacted ATT many times regarding this issue over the past year and before. I was offered a deal - that ATT will not charge me an early termination fee if I pay them $ 199 for a Digital Alarm system that was Never Used here. The damage was done on the initial installation. I was not at home but when I returned home and saw the holes in my wall paneling, I contacted Att. An agent came to the house, took photos. Next another installer was sent to our home. He called his office standing in front of me, sharing the phone with us to hear, and told his office that this was a mistake to send an installer, that they needed to send a wood expert or similar to our house to access the damage. No one from ATT ever came back, no one called me about this damage, so we have been waiting all this time for some resolve. An agent assured me that ATT would be responsible but they have not been. Now this. ATT wants me to pay them $199 for service I never used and forget the damage ATT installer made to my wall wood Pine paneling. Wow. This is criminal customer service. Shame on ATT. They, ATT have reported this to a debt collections agency also I C Systems Inc. POB 64437 ST PAUL Mn. 55164 I called and was advised to write a letter regarding this issue with ATT Ref # 123374375 -1- 69 / 11/9/2017 I am including this because I will copy and paste this statement also to include, Thanks for the advice, Regina Rosa   12 November 2017 07:19 Law Educator, Esq. Lawyer It only happened a year ago. It is not beyond any statute of limitations. So now your next step is to get an estimate of repair costs and you need to sue them in small claims court for the damage. They could counter sue if they want for the $199 but if you prove the negligent work it is highly unlikely the judge will award them anything.

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