• Report: #300751
Complaint Review:


  • Submitted: Wed, January 16, 2008
  • Updated: Wed, January 16, 2008

  • Reported By:Sunnyvale California
http://www.att.com/ Sunnyvale, California U.S.A.

AT&T DSL Promised Speeds never met plus they did not do a thing to fix it. Sunnyvale California

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I own a mom and pop version of a UPS Store here in Sunnyvale, CA. I don't really need really fast internet and well did not want to spend a butt load of money on internet since I only need it really for UPS and FEDEX, so I called AT&T DSL to order their Business DSL. I currently have multiple lines with them and the DSL and the total bill monthly comes higher then hundred and fifty dollars. I got the DSL a couple of years ago but know the speeds have gotten so slow that it is some times as fast as 56k. So, I called AT&T hoping that since I have their business DSL that they would come out and help me fix the problem.

So the first time I call them they said okay we will watch the line for 24hrs and see if there is a problem. Fine, they call back and said they were sending out a tech to my store to see what the problem is and to fix it. The tech comes out and changes a wire out on the main box. That did not fix the problem, but he did not know anything more to do so he said well that all I know. The wire helped a little from then the speeds only go down to 100-150kbs not lower, but hardly the speeds they guarantee on the advertisement or boast about.

Couple of month later the speed started to get on my nervous again so I called them back to have it fixed. Again the same line test thing and again they sent out a tech. This one checked the speed rebooted the modem and said the wiring must be bad in the store. I question him how is it that the phone calls and the faxes are not affected if the supposed line were bad; his response well I dont know.

I gave up on these guys for a year just did what I had to with slow internet. Then my neighbor who happens to have upgraded to them too is getting the same speed as I he is also complaining and nothing. I will move all my stuff over to Comcast or some other company other than AT&T.

Bottom line screw AT&T DSL all they care about is taking your money and not fixing the problem.

Sunnyvale, California

This report was posted on Ripoff Report on 01/16/2008 09:22 PM and is a permanent record located here: http://www.ripoffreport.com/reports/att-dsl/sunnyvale-california-94085/att-dsl-promised-speeds-never-met-plus-they-did-not-do-a-thing-to-fix-it-sunnyvale-calif-300751. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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