Report: #1367565

Complaint Review: AT&T Mobility - Dallas

  • Submitted: Thu, April 13, 2017
  • Updated: Thu, April 13, 2017
  • Reported By: Sefardicus — Dallas Texas USA
  • AT&T Mobility - Dallas

    Nationwide
    USA

AT&T Mobility - Dallas AT&T Wireless DECEPTIVE SALES, BAIT & SWITCH, & BILLING PRACTICES Dallas Texas

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ABUSE, DECEIT,  BAIT & SWITCH, SMALL BUSINESS UNFAIR CHARGING PRACTICES AT AT&T SHAWSHANK

 

Description of Complaint:

This shall be, as a token of good will, my last complaint to the BBB against AT&T Mobility (Wireless), before I proceed further with social media action. As of today, my wireless bill for three months was over $1,700. As an act of good faith, I allowed a scheduled payment to stand for $500+ - As of last week, my service has been suspended, which is the only means

for me to communicate with my clients and seek further business. The bill is now $1,220.19!!!

 

This complaint has been several months in the making:

 

1) Gross over billing.

 

2) REPEATED Deceitful sales practices by AT&T Store on Hwy 75 in Dallas.

 

3) REPEATED DECEITFUL and MISGUIDING promises of remediation (the hot dog birthday balloon method), in which one end would be squeezed (fixed), meaning a bill adjustment was made at the ATT store, only to appear with additional,

unrelated charges later.

 

4) The above mentioned evasive and DEVIOUS technique, was multiplied over three-four times.

 

5) My attempts at re-mediating the aforementioned ABUSE cost me income and equaled to the best of my knowledge, 20+ hours.

 

6) The above troubles were amplified by a gross and dereliction of knowledge and good housekeeping practices, over

making just ONE MORE SALE, when I had brought a DUAL SIM CARD SAMSUNG PHONE, WHICH I THEN CHANGED TO THE NOTE 7 FROM SAMSUNG.

 

This phone had a fire hazard, which I then turned in, I was still charged for the phone, and I had to go back to my old DUAL SIM card Samsung phone. One the enticement of the DEVIOUS SALES PEOPLE AT AT&T STORE, I switched to the Samsung Edge 7, converting back to a single SIM card.

 

7) To further complicate matters, I was told that I could switch to and upgrade, without further financial responsibility to an iPhone 7, from an iPhone 6. I have been billed for the iPhone 6.

 

8) AT&T Corporate made an attempt, which I though was in good faith, did nothing to ameliorate my situation.

 

9) Based on this repeated ABUSIVE behavior, I am demanding compensation for my pain and suffering (stress and anxiety)/
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This report was posted on Ripoff Report on 04/13/2017 01:43 PM and is a permanent record located here: http://www.ripoffreport.com/reports/att-mobility-dallas/nationwide/att-mobility-dallas-att-wireless-deceptive-sales-bait-switch-billing-practices-1367565. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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