Report: #552360

Complaint Review: AT&T pay per call

  • Submitted: Mon, January 11, 2010
  • Updated: Mon, November 12, 2012
  • Reported By: Scott — Hilliard Ohio United States of America
  • AT&T pay per call

    United States of America

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Originally when I signed up I was assured that calls coming from vendors or anyone other than potential clients would not be charged.  Customer service for t he first several lmonths was very happy to remove all calls that I told them were bogus and thus far I have only received one call that was from a potential client everything else was either from a vendor or someone asking if I was hiring.   Thus far I have wasted a minimum of 1 hour a month arguing with service reps to remove charges not including all the wasted time answering bogus calls that I am now charged for.  The reason I and probably most sign up for the service is the hook that we will only be charged if a potential client calls us.  So no high monthly charge with no calls coming in.  But now I have many calls coming in unfortunately all of them are from vendors or someone asking if your hiring and your being charged every time they call.  Do not sign up no matter what your AT&T sales rep says you will waste time and be charged for it.  
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This report was posted on Ripoff Report on 01/11/2010 09:41 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

Pay-per-call big scam

AUTHOR: cpc - (United States of America)

Everything is amazing at the beginning, than the first bill i had was 8 calls, about 32 dollars, i looked in my computer and it was 100% telemarketers i did not make a dollar from it, i called the rep to ask if it is normal, he said: this is a great deal wait a couple month and you will see the returns, i could not wait that much on the following month the the bill came over 230 dollars, i called immediately to cancel my account, now it is been four month that im trying to cancel it and my bill is over 1,200 dollars, I call every month and the bill comes every month, every day I have thousands of telemarketers calling, i get annoyed and i am paying for that, thanks at&t pay-per-cal. Nobody can cancel your account you have to call the rep, but he has to call the company so you never sure if the cancel or not, after four month calling and cursing, my account now is on pause, i have no idea what is that, but i am looking for a lawyer to get my case and sue this company. This is the most worst unbelievable thing that i ever had to get through in four years owning this company   
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#2 Consumer Comment

It works for me

AUTHOR: John1939 - (United States of America)

I have been using AT&T paper call for a couple of years at least now. I get about 10% of my business from them. I upgraded to two ads and now I'm going for a third one in a different category other than electrical contracting.
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#3 Author of original report

how to tell vendor from client

AUTHOR: Scott - (United States of America)

There is not much honor required to tell vendor from potential client.   First all calls are timed anything over 13 seconds is a charged call.  Although the problem with that it may take 30 seconds or more to tell what kind of call it is.  Second it shows if the call is blocked or not and if the call was made in your area.  Third you have the # so AT&T knows if it was from a business or residential and since my clients are all resenditial it's an easy call. 

In short I have not tried to screw AT&T out of honest calls client have made to me but am trying to uphold the contract I made with them in not paying for vendors that call me.


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#4 Consumer Comment

That's easy...

AUTHOR: Batman - (United States of America)

When he gets his bill each month, he simply calls AT&T and tells them how many of those calls were potential clients...

It's the new AT&T honor system.

p.s. like cheating in highschool, don't go for an 'A' because they'll never believe go for a 'C', maybe a 'B-' at told them only one call all month was from a potential client??? ONE? even I don't believe you and it's not my pocket you're trying to cheat the coin from.... you gotta tell them it was like 10 or 20, make it seem real

p.p.s. if the one client call in a month thing is true? that's an epic business fail

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#5 Consumer Comment

Please Explain...

AUTHOR: Robert - (U.S.A.)

How is ATT going to know whether a call coming in is from a "vendor " or a "potential client"?


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