Since eatablishing service in September 2012 I have had nothing but charges that seem to never go down no matter how many times I pay them. I have requested a itemized bill, in November 2012 and again in February 2013. I wanted to know where they were getting thier charges from because they were so different from what was quoted to me. I paid them well over the amount originally given but the bill never seemed to go down and I wanted to to know where they were applying the checks I sent them.
Sometime between March 28- April 2 AT&T cut my service without warning. At no time prior to this was I called, emailed, or sent a letter warning me of cut off. My father had a quadruple bypass which how I initially found out I had no internet service. I was not able to email family or friends with updates on his condition. I have relatives that live out of state and i cannot afford to to make so many out of state phone calls. My father has had major complications and i have not been able to keep loved ones informed.
Ironically AT&T was able to send me a letter threatening to charge me an extra 150 dollars if I dont return thier equipment in 10 days! They were capable of mailing me a letter demanding thier equipment and threatening extra charges, but they didnt mail me an itemized bill I asked for nor a letter telling me they were going to shut off my service. They offered no help or support to resolve the situation and were downright rude and nasty when I called them.
This past week I was evacuated from my home due to flooding. I live in Lisle il and we were hit so bad people needed to be rescued out of thier homes. I did not get back into my home until last night and now I have an extra charge because I didnt return their equipment in 10 days. Between my fathers bypass and being evacuated its been a horrible time and it would be nice if companies could be of help instead of a hinderance.
I needed my cable. Especially with the flood coverage this past week! Had AT&T warned me they were going to cut my service off, then I would have tried to work this out because I needed the internet access for emailing family and friends and could have definately used the cable and internet for info regarding the flood. I have been paying AT&T. But I wanted to see where my payments are being applied.