• Report: #825828
Complaint Review:

AT&T U-Verse

  • Submitted: Fri, January 20, 2012
  • Updated: Fri, January 20, 2012

  • Reported By: unhappy customer44 — Rialto California United States of America
AT&T U-Verse
Internet, California United States of America

AT&T U-Verse AT&T Very poor customer service Internet, California

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I went to an AT&T store to purchase my son an I-phone for xmas. While I was there I was talked into getting U-verse. HUGE mistake!!!

Installation date was 12-12-11 first tech showed up saw the job and decided it was too much for him and left. 2 days later another tech showed up, did the install and after 3 hours left.

Later that night we had a family night and all sat down to watch TV only to discover the TV is now broken. I looked behind the TV and there is broken plastic from the back of the TV laying on the TV stand and there is a box that was origionally INSIDE of the TV is now hanging out of the TV with broken wires and the u-verse cable is attached to the box hanging out of my TV. In addition the DVR's in the bedrooms didnt work. I called AT&T immediatly, and the nightmare began.

On 12-28-11,  15 days after the install, the new DVR finally arrived in the mail for ME to install in the bedrooms so we can at least watch TV in there. after 2 to 3 calls a week all averaging 1 to 2 hours being switched back and forth thur departments, and lots of complaints because I still had a broken TV in the living room. 

AT&T decided to send out someone to look at my TV. He arrived 1-13-12, 31 days after the install. Turns out, he was only the manager for the tech that was at my house. Of course he is there to cover his behind and his tech. He proceeded to take many pictures with his cell phone of my TV and then sat there turning it off and on 20 or 30 times. I asked him what he was doing and he said... "Im trying to get that white line it is making with my cell phone. I knew right then I was in for a long drawn out fight with AT&T. Just as I suspected, 2 days later I learn that the manager that was at my house decided it was not AT&T's fault and my claim was denied. ARE U KIDDING ME???

I had a perfectly fine working TV never had 1 problem with it, and the very same day AT&T was here doing an install all of a sudden I now have a broken TV with broken plastic and stuff hanging out of the back of the TV and they want to convince me they didnt do it? then they send me a bill in the mail for 240.00 saying I have to pay for a month in advance for service Im not getting. HUH?

Today is 1-20-12. It has been 38 days since AT&T was in my home, 38 days with no TV in the living room, 38 days of calls and complaints that are getting me no where, 38 days of grief, 38 days of being forced to watch TV in our bedrooms, 38 days of no more family nights watching movies together.

I even went directly to the corporate head quarters. they gave me a case number and said someone would call me with in 48 hours. That was 7 days ago. No one has yet to contact me from there either. I made 3 phone calls in the last 7 days to corporate offices and still nothing. I just keep getting the same message, from the same lady.... HE GOT YOUR MESSAGE HE WILL CALL YOU. When?? next month? next year?

I havent had service since you were in my home yet you are expecting me to pay for this service?? really??? Im getting myself a lawyer, Im going to go to the TV news stations, and Im going to get results one way or another. I want my TV in the living room fixed. PUT IT BACK TO WHERE IT WAS BEFORE YOU WALKED IN MY FRONT DOOR. Anyone know a good lawyer send him my way please

This report was posted on Ripoff Report on 01/20/2012 01:19 PM and is a permanent record located here: http://www.ripoffreport.com/reports/att-u-verse/internet-california-/att-u-verse-att-very-poor-customer-service-internet-california-825828. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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