Report: #1385023

Complaint Review: At&t U verse

  • Submitted: Wed, July 12, 2017
  • Updated: Wed, July 12, 2017
  • Reported By: Miranda — Shafter California USA
  • At&t U verse

    Nationwide
    USA

At&t U verse Charged us left over bill from direct tv that had zero balance on top of charges for days after cancellation date. They also added over 100.00 dollars of charges wo Th no explanation on bill as to what for and then sent to collections Carol Stream Nationwide

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 We cancelled our internet and direct tv to go to a more loyal and honest company after 12 years of loyal service. Direct tv and at&t u verse had partnered up for the services and upon cancellation we returned all equipment, spoke to all appropriate representatives of both company's and was told what our final bills would be. For DirecTV because we were such long customer of theirs we had a $95 balance at the end when it was sudden done and they gave us a credit for it as their condolences for losing us as customer. We received a final bill from DirecTV with a zero balance due. After speaking with AT&T U-verse it was determined that they had prorated the last few days of the billing cycle which was only an amount of $20 that we would owe them and an early cancellation fee of $120. Making a grand total of $140. AT&T U-verse then proceeded to send us a bill for an ending balance of $272.58. I called them at that time because there must be a mistake and I was transferred to several different people having to re explain the situation and plead my case numerous times, was put on hold for several minutes for a manager to get back on the phone be extremely rude to me and hang up on me. I tried over the next several days to contact AT&T again and as soon as I gave them my account information I was put on hold and the lime miraculously disconnected every time. A week or so later we received a bill from collections for the amount stated previously. The excess of $132.58 cannot be explained or Justified as to why they would be charging us that amount.

On the last Bill we received we noticed at the bottom that the $95 that DirecTV had written off for us as a courtesy was added to the U-verse bill as well still not explaining their total balance that was on our ending Bill. So I refuse to pay this obscene balance that cannot be explained and in the meantime our credit is suffering severely. This is highway robbery that's affecting our future and these people are getting away with it.

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This report was posted on Ripoff Report on 07/12/2017 01:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/att-u-verse/nationwide/att-u-verse-charged-us-left-over-bill-from-direct-tv-that-had-zero-balance-on-top-of-cha-1385023. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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