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Report: #1326395

Complaint Review: AT&T Wireless and DirecTV - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Randy — Las Vegas Nevada USA
  • Author Confirmed What's this?
  • Why?
  • AT&T Wireless and DirecTV Nationwide USA

AT&T Wireless and DirecTV Att Att Mobile Mispresentation / Deceptive Billing! Run from AT&T scam Las Vegas / Oregon Nationwide

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I enrolled for service on Aug 12th and was clearly advised that if I signed up with both ATT wireless and Direct TV that I would be able to have Unlimited Data and Hotspot capabilities. Being that my current Carrier T-Mobile yields unlimited and a cap on the hotspot of 7GB we were all go for signing up. We reside in Las Vegas and were embarking on a road trip to Oregon and it wasn't until we tried opening the Hotspot app that we really didn't realize we were duped. Hotspot not enabled with your plan -unable to connect call customer service 611 ERROR! We called and found out that the plan we were sold does not allow hotspot at all!! Total misrepresentation by your agent to get us to sign up. We got to our destination in Oregon and cancelled the account and returned the phones of which we were charged 2x $45 restocking fees all due to your agents lies we incurred this expense. Then the best part is we get a bill for $241 for a total of 6 days of usage the customer service agents were able to waive a few activation fees but still $200 remained for 6 days of service lol. I was not prorated for the remaining month of service that went unused and was forced to pay restocking fees all based on LIES and DECIET from your agent. Attempting to switch to ATT cost me $290. I want a refund on same or answers as to why you feel lying to customers and charging them fees due to your lies is acceptable practice! Thanks for nothing ATT

This report was posted on Ripoff Report on 09/05/2016 03:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/att-wireless-and-directv/nationwide/atampt-wireless-and-directv-att-att-mobile-mispresentation-deceptive-billing-run-fro-1326395. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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