Report: #576241

Complaint Review: AT&T Wireless (formerly Cingular)

  • Submitted: Mon, March 01, 2010
  • Updated: Mon, May 17, 2010
  • Reported By: russmike — Chicago Illinois United States of America
  • AT&T Wireless (formerly Cingular)

    United States of America

AT&T Wireless ,formerly Cingular, Trapped in a Contact that AT&T will not let me out of yet I can't get cell service within a 5 block radius of my new home in the heart of Chicago Internet

*UPDATE Employee: A solution...

*Consumer Comment: Its easy to know what to due.

Show customers why they should trust your business over your competitors...

Since relocating to Chicago from San Diego in December of 2009, I cannot obtain ANY cell service within a four block radius of my home; thus, the only way I can obtain service is to get in my car and drive 5+ blocks away, park some where and make my calls.

Over the past 2+ months, I have made repeated calls to AT&T's customer service department escalating the calls each time to management personnel. On each occasion I've been told that they will file a complaint and some sort of action will occur; however, my service has not improved. In fact, if anything it has gotten worse.

As a result, I (again) called AT&T today and stated that I needed to have phone service within 24 hours or they needed to let me out of my contract as I shouldn't have to pay for a service that I'm not receiving. Unfortunately, AT&T said that they "don't guarantee coverage everywhere", thus, they will not let me out of my contact. However, it's not like I moved to a rural farming community. I live one block from Lake Michigan in the heart of Chicago; therefore, if they can't guarantee service within the four block radius of my home within the city borders what options do I now have???

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#1 UPDATE Employee

A solution...

AUTHOR: Muz - (United States of America)

I can totally understand how that would be a pain for you... however, expecting them to build a cell tower on your block, when those towers are ridiculously expensive is not going to happen unless enough people complain.  Heck, it could just be the terrain: tall buildings wreak havoc on certain bands of cell service, and AT&T doesn't have all the licenses in all the cities to get down past the tall buildings in all areas.

What you can do is go to the local AT&T store, and tell them your story.  As of yesterday, the company has launched a micro-cell device that will use your internet connection to put out a low-range cell tower signal in your own house.  They may try to sell you the device for $150, but if you cause enough of a stink, the manager of the store can work something out for you. 

If you don't have an internet connection at home, this won't work for you, but if you do, it's a viable option to make sure that you can make and receive phone calls at home.
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#2 Consumer Comment

Its easy to know what to due.

AUTHOR: Ceadda - (U.S.A.)

Pay your bill, use it when you can, and shut up.

They didn't tell you to move. They didn't force you to a place without cell coverage.

Most of all, they don't have to give you coverage everywhere, and especially not at your house.

I moved while under a cell contract 6 years ago. Had 8 months left on one phone, 13 on the other on the contract. Moved about, oh, 300 miles from the nearest tower for that local carrier.

Know what I did? Paid my bill, without complaint, for the 8 months till the first line came up.  When that lines contract was done I called up to cancel it, explaining that I had moved out of the state and wouldn't be needing the line anymore.

They canceled it, and just to be nice, sent me a thank you letter and canceled my other line early since I'd  been nice and paid my bill without needing/using the phone for 8 months.
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