AT&T Wireless (formerly Cingular) Fraud New York, New York

I wanted to come back and update and say that AT&T finally did correct my account about two months after my last update.  It was all thanks to the ONE customer service representative that actually seemed to care named Missy and I'm not sure what her last name is.

The AT&T employee who put himself down as the account administrator said he had no idea how that happened and finally confirmed that he had no affiliation with my company.

Missy, to her credit, immediately reinstated myself as the only authorized owner, re-sent me passwords and access to all of my accounts.  In all fairness to AT&T there were no hinky charges or usage during the time I was blind to my billing statements, so at very least my account wasn't being used for nefarious purposes.

I'm grateful to Missy for finally clearing it up, but once my contract has expired I am so done with AT&T forever.  I will never do business with this company ever again.  This should have been such a simple thing, the employee should have been fired and/or brought up on fraud charges but, as it turns out nothing happened, he played innocent...I'm not sure how that is possibly a valid defense, but if AT&T wants to employ unscrupulous employees, I guess that's their business.

So thank you to Missy, whomever you are for actually having a heart and doing your job.

As for AT&T, screw you.

To Missy's credit, she actually called me back, which puts her miles ahead of all the rest of the drones.  but Missy was a supervisor, maybe that's the difference.

I just called AT&T to make a change to my account and perhaps get online access so that I could at least pay my bill.

Of why this is one of the most maddening companies to deal with on the planet. 

I understand you are probably very frustrated right now and may feel trapped, I would too,  however you need to look at this from the rep's position as well. I work from AT&T will tell you that if you were only listed as an authorized user on the account, and didn't know the passcode, I wouldn't give you access either. If it hadn't been you that had called, someone else, and were alllowed complete access to YOUR account, you probably would not  be very happy. Those policies are put in place for your security, to limit unauthorized access to the account. I can't speak for the other reps you say hung up on you, however I can tell you why you were not given a callback-you couldn'y verify the account, if the caller does not verify, than for security purposes we can't call you back. Remember when you call customer service you are on the phone, the reps can't see you, have no idea what you look like. At this point your best bet would be to go to an AT&T corporate store, not a retailer, an actual corporate AT&T store, take your driver's license or other form of government ID with you, along with some sort of official form, tax documentation, bills, something to prove that you do own that company, and if you do have an old AT&T paper bill or something that includes your name and account number, take that too.

As far as this other employee whom you've stated put his own name on the account, I don't know how that could have happened, and if it has been proven that he did so, is probably no longer with the company. However, calling him at home, going to his house, making demands in person, that will do you no good, but may get you in trouble for harrassment. Calling him on his "off hours", making threats that you have his address, that can all be seen as harrassment or even stalking and the only thing you will get then is a possible prison sentence.

I know you're frustrated and want this fixed, but take my advice, go to the corporate store and let them handle, they can physically see you and any documentation you bring, whereas the call center reps cannot. Leave the other employee whom you say did this alone, if it is proven then there are other legal ways of handling it, and may have already been when his supervisors found out what he had done.

I hope this all works out for you, just be patient and remember, don't blame the other reps you spoke to after the fact, it was not their fault that this had happened.