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Report: #113526

Complaint Review: AT&T WORLDNET - Bedminster New Jersey

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  • Reported By: Los Angeles California
  • Author Not Confirmed What's this?
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  • AT&T WORLDNET One AT&T Way Bedminster, New Jersey U.S.A.

AT&T WORLDNET RIPOFF NEVER ORDERED DSL Bedminster New Jersey

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Back in June of this year, I received a flier in the mail about AT&T DSL service. I called to get information about the service and at their request I provided them with my personal information. I never committed to any service nor did I agree to any sort of contract. All I wanted was information and I informed the Worldnet representative that I will call back to let them know if I wanted to sign up. Apparently Worldnet decided to mail me the kit anyways without consent. To make a long story short, I returned the package back to the sender and thought that was the end because the Worldnet representative, during the original phone call, explained to me that if for any reason I chose not to use the service, all I had to do was simply return the kit. They told me that the service would begin once the kit was installed and the moment I started using it.

My phone bill came for that month and not only was I charged for the DSL kit but also a month's service for the DSL I never ordered in the first place ($190)!!! I have called AT&T Worldnet customer service several times and have not gone any results. They have been telling me that they will investigate and get back to me. Last 2 times I spoke to the supervisors and told me the same. The last supervisor I spoke to told me that she would escalate this to her superiors and that he would get back to me within 48 hours. They have given me the runaround and I am very tired of this. And now my latest AT&T phone bill (and 2 months later) now includes a cancellation fee of $200 + tax.

Now AT&T is saying I owe $400 of DSL service, which I have never used, and am being threatened by AT&T that they will send me to collections if I do not pay this balance. On top of that, I can't even speak to an billing specialist until this balance is paid!!!! If this isn't a blatant example of the consumer being ripped off by a large corporation, I don't know what is. I am on the verge to just pay the balance and end this, but I found out about this website and thought this might be my last chance for resolution and advice. Someone please help...

Christian a.
Los Angeles, California
U.S.A.

This report was posted on Ripoff Report on 10/18/2004 05:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/att-worldnet/bedminster-new-jersey-07921/att-worldnet-ripoff-never-ordered-dsl-bedminster-new-jersey-113526. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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