• Report: #389064

Complaint Review: A.T.&T.

  • Submitted: Fri, November 07, 2008
  • Updated: Sun, January 18, 2009

  • Reported By:San Diego California
www.wireless.att.com Anaheim Hills, California U.S.A.

A.T.&T. Mobility Overbilling, without providing itemized bill, turned account over to credit agency without notification. Anaheim Hills California

*Author of original report: A.T.&T./New Cingular Wireless

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I recently moved to a new residence this past September, filing the appropriate notification with the US Postal Service (on-line). I also canceled my cell phone service with A.T. &.T after many years due to their worsening customer service.

I recently received a bill from A.T. & T. for over $700.00 (my average monthly bill is normally approx. $70.00). This bill is dated October 24, 2008. There was no itemization provided.

I contacted A.T. &T. on November 7, 2008 via telephone. I found that they still have my last address on file. I updated this to my new address, and requested that they send me an itemized bill so that I could check for any discrepancies, and that as soon as this was done, I would immediately remit what I legitimately owed them. I was informed that they could/would not send the bill to my new, updated address, but instead would send it to my old residence! I could not convince them that this made no sense, and was just a waste of time, as I no longer received my mail at the old residence, and had, in fact, provided them with my new address. I was informed that A.T. &T did not have the capabilities to change the address!! They stated that I could look for my itemized bill on-line. This later proved to be false, as since I am no longer a customer, I cannot log on to their site.

I was also informed that the bill had already been turned over to a collection agency, and that I was being charged 18% interest. I was informed that it is A.T. &T.'s common practice to turn all canceled accounts that are not fully paid over to a collection agency, regardless of lateness, past history, etc.. This certainly strikes me as a very punitive business practice for leaving the loving embrace of A.T. &T. for a competitor.

I have received no other bills previous to now, nor any other attempts to contact me until this latest dated October 24, 2008.

This conversation was held on November 7, 2008 at approx. 1:52 PM PST, with a supervisor named Scott Michaelcheck (sp?). I asked several times if there was any way to resolve this (new itemized bill sent to correct address, reversal of 18% "interest fee", and negation of credit collection agency involvement). I was repeatedly told that there were no other resolutions available.

I do not wish to: (a) pay a large, questionable bill without itemization/proof of said charges; (b) pay an usurious "interest fee" of 18% on a questionable bill I was unaware of; and (c) have my credit impaired by A.T.&T.'s cavalier attitude toward forwarding charges to a collection agency.

I am extremely unhappy with AT&T's business practices, lack of customer service, and downright deceptive conduct.

San Diego, California

This report was posted on Ripoff Report on 11/07/2008 06:03 PM and is a permanent record located here: http://www.ripoffreport.com/reports/att/anaheim-hills-california-92817/att-mobility-overbilling-without-providing-itemized-bill-turned-account-over-to-cred-389064. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

A.T.&T./New Cingular Wireless

AUTHOR: Christopher - (U.S.A.)

Wow - filed a complaint against A.T.&T.'s wireless division (now apparently "New Cingular Wireless PCS, LLC") with the CA P.U.C., the U.S. F.C.C., and the Better Business Bureau (BBB). I filed these complaints due to the previous enumerated problems in Nov., 2008. I received a call from At&T's Office of the President shortly thereafter, and spoke with the representative. I believed we had worked out an equitable solution, including their guarantee that I would be sent itemized bills for what they alleged I owed them (a major part of my original complaint).

I then received word from the BBB. The version that AT&T relayed to the BBB was significantly different than my understanding of the AT&T rep's agreement/conversation with me. The BBB did state that AT&T had agreed to send me copies of the itemized (alleged) charges to my home address. This is now January 19, 2009, and still no copies of AT&T's itemized charges/fees, etc. have been sent to me. It was my contention when I first complained to AT&T, and still is now, that those alleged charges are either fradulent, an error, or a complete fabrication by AT&T. I no longer wish to have any dealings with this company, either in person or through the BBB, as they have had more than sufficient time to send a simple itemized bill to my address. I have just received a response from the CA PUC stating that they have opened an investigation. I guess my only other option against AT&T is to file a small claims action against them.
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