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Report: #93665

Complaint Review: AT&T - Aurora Illinois

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  • Reported By: Austin Texas
  • Author Not Confirmed What's this?
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  • AT&T P.O. Box 8220 Aurora, Illinois U.S.A.

AT&T Indian Givers - gave me 3 $50 credits billed me for 2 of them to be paid back Aurora Illinois

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AT&T wireless sent me an offer for a $50 credit if I committed to another year. I sent in the little card and received the credit on my next bill. I got another little card. I thought they were being generous because of the new number portability law that allows you to keep your cell number if you switch carriers. I filled it out and sent it in. They gave me another credit. I received a third, sent it in, they gave me another credit. By now I just thought I was committed to AT&T for 3 more years.

Four months later there was a charge on my bill for $100 for "promotion." I called was told it was "our error" and that I should not have been given the second or third credits, and that I must pay them back now. I wrote a letter disputing the charge. I wrote another letter. They continued to bill me the $100 plus "late charges." It's been over two months with no response except an e-mail stating "the charges are correct."

I pay my bills on time for actual use early and my account is current but for the "promotion" item. I just received a nastygram stating my service would be terminated if I did not pay. I called again and the rep raised his voice, wouldn't listen, talked over me, stating I was "taking advantage of AT&T," and that it was "just like when your bank accidentally puts money in your account" - i.e. it's not yours to spend. He said "go ahead and take us to court - it won't get anywhere."

AT&T has admitted twice that they mistakenly gave these repeat credits to many people, yet they are treating me as though I am just a person who won't pay her bill. I have been a customer since 1997.

LN
Austin, Texas
U.S.A.

This report was posted on Ripoff Report on 06/04/2004 11:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/att/aurora-illinois-60572-8220/att-indian-givers-gave-me-3-50-credits-billed-me-for-2-of-them-to-be-paid-back-aurora-93665. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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