Report: #331823

Complaint Review: AT&T

  • Submitted: Sat, May 10, 2008
  • Updated: Sat, May 31, 2008
  • Reported By: St Joseph Michigan
  • AT&T
    PO Box 8100
    Aurora, Illinois
    U.S.A.

Show customers why they should trust your business over your competitors...

I would like to have the following companies Investigated into ...I feel they are really ripping the American public off ... The Company is AT&T and not sure if the Phone Company and AT& T the Credit Card company are one in the same but if they are ...that might be part of the reason this has happened..

I do my banking at First Resource in St Joe MI on Red arrow Hwy .....I have online banking though them but it is a third party. On March 27th 2008 I sent a payment of $2000.00 and then on 4-2-08 another payment of $3300.00 electronically to AT&T SBC Phone ....I made a mistake I was wanting to send it to AT&T Credit Card ..when i notice I made the Mistake on about 4-5-08 I called in and told them what I had done and the young man on the other end said well i am not sure how to credit that back to you...so after probably about 30-45 min he was confused how he could send it back when my bill was due of $102 so it seemed like a big deal, so I told him I would send him the $102 so he could then electronically returned my $5300...

This is when it starts getting goofy after the Big Company did not get my money returned by about the 11th I called Because up till now I am with my wife in Chicago at Rush Medical being Treated for Leukemia....I had a couple of weeks to be home with my wife and family and enjoy some time but instead I got to work on trying to get money back that is rightfully mine...

So i started by calling AT&T who assured me I had overpaid my bill but they could not give it back to me for 21 days (Now remember all this time AT&T Credit Card is charging me Interest) when I asked why the the supervisor Li Dion says because the Bank could pull the money back and then they would be out the money...So I thought well i will go to the bank which I did and talked to Melissa who helped me and withdrew my money back and put it into my account...so I thought cool that worked out good ..

The Next day My online account was shut down so I did not have access to my money...Bill Pay I guess had paid the bill to AT&T SBC but because they will not give it back they shut down my account...The American Public needs some protection from this ...So I told the bank give the money back to Bill Pay (So again I am out $5300 while the big companies holds on) then we start the process with the bank. I met with Tameka did calls to both AT&T & Bill Pay in two day I probably spent at least 3-4 Hours with Tameka ...

Now I got to tell you with a wife with leukemia and getting ready for a bone marrow transplant the last thing I want to be doing is sitting in a bank discussing this ...So can you help me recover my $5300 that is rightfully mine and also would like them to pay the interest on my credit card and also think I should get about $10,000 for the loss of time with my wife while working on this ....and to be honest I think the Bank should get some money for the hassles they have went though..

Please let me know who can help!!

Thanks
MWD

PS If you want lot of the detail please call Tameka at the First Source Bank in St Joseph Mi she is very involved in this case..As of today I still have not seen my money

Mwd
St Joseph, Michigan
U.S.A.
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This report was posted on Ripoff Report on 05/10/2008 08:12 AM and is a permanent record located here: http://www.ripoffreport.com/reports/att/aurora-illinois-60507/att-att-will-not-return-my-overpayment-aurora-illinois-331823. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
15Consumer
0Employee/Owner

#1 Author of original report

Thanks Micheal ...I like your thinking ...I just hate that these big companies can do anything and get away with it !!

AUTHOR: Mwd - (U.S.A.)

This is MWD again with an update ...I got a letter from Lis Madigan Atty General from Illinois they are going to be looking into this matter...I did receive my money back ..but guess what I got my bill today...and they said my payment is late ...Mind you when trying to get my money back after it did not come back on April 17th I was talking with them and they did not know how they could make the electronic transfer back to me because I had a bill of $102 I asked the guy why not deduct it out of the $5300.00 I over paid you and send me back the balance ...

He says "Yeah I know what you are saying but then I would not be able to electronically send you back the same amount" so I said "What if I send you a check for this months payment" so we agreed I would do that the money was taken out of my bank on April 17th and guess what now they are saying they did not get the money i guess...

So ...
1. Did Metavante not send the money (They are the Bill Pay for First Source Bank )
2. Or Did First Source Not Send the Money to Metavante?
3. Or Did the Big Company AT&T Get my Money and forget to Credit My Account?

I guess we will find out soon but if I dont Pay they will shut my phone and Internet off or worse yet Metavante Shut off My Bill Pay where I will have no access to my money all the time I am in the Hospital with my wife trying to beat this thing called Leukemia

Thanks for you time
MWD
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#2 Consumer Suggestion

pay no attention to deedeedum

AUTHOR: Michael - (U.S.A.)

This person is clueless and probably an at&t shill... Imagine if the bank accidently put $5300 in your account and you didnt give it back immediately. guess what? its a crime.... you would go to jail.... File a complaint with your Attorney General and consider other legal action... Seek punitive damages and pain and suffering if your attorney suggests it. They should be punished and you deserve relief. but this dumdeedee person is of no importance.... good luck
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#3 Author of original report

Received my Money back in my account today 53 days after initial contact was made

AUTHOR: Mwd - (U.S.A.)

Just to update ...I received my Money back in my account today $5300.00 a mere 53 days after the initial contact was made to AT&T telling them of the error and them telling me they would electronically reverse the charges...Of Course I still owe AT&T Credit card all the interest ...Imagine that Shooter
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#4 Consumer Suggestion

Hello Shooter What part of April 4th till May27th seems like more than 14-21 days

AUTHOR: Mwd - (U.S.A.)

Shooter

You make no sense the payment was made $2000.00 on March 27th and $3300 on April 2nd call AT&T on April 4th...The guy told me they could electronically return my payment if I sent the $102 that I owed for the Month which I did. When I did not see the payment I called and questioned and talked with Li Dion who supposely is the head honcho then the next time I talked was with Carrie Wade her number is 800-592-5386 and I guess she is the top dog ...Needless to say I guess My point would be April 18th is 14 days ...It is something they knew by looking at is in error...If I did not pay my bill that was due April 4th would I owe any interest or anything? Just wondering what your thought are on that? Do you work for AT&T? Or you just Rep Larger Companies? My point is I think the American Public is getting the raw end of the deal on this...Thanks for you thoughts though...Everyone has an opinion and I guess mine has not changed I think this should be investigated into..I have contacted the Atty Gen from Il Which I have not heard back from yet and the Atty Gen From MI which I have not heard from yet. John Proos office which I think Kim is working on with a AT&T Liasion...All I am asking is that this be investigated into how it was handled..Hey it could be Metavante (3rd party Bill Pay) or it could be First Source St Joseph MI (Which I dont think because I spent a few hours in the office of Tomika while she tried to straighten it out) So I am
Interested in your response as to why Big Corporations should be able to walk all over the american Public

Thanks
MWD
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#5 Consumer Suggestion

Hello Shooter What part of April 4th till May27th seems like more than 14-21 days

AUTHOR: Mwd - (U.S.A.)

Shooter

You make no sense the payment was made $2000.00 on March 27th and $3300 on April 2nd call AT&T on April 4th...The guy told me they could electronically return my payment if I sent the $102 that I owed for the Month which I did. When I did not see the payment I called and questioned and talked with Li Dion who supposely is the head honcho then the next time I talked was with Carrie Wade her number is 800-592-5386 and I guess she is the top dog ...Needless to say I guess My point would be April 18th is 14 days ...It is something they knew by looking at is in error...If I did not pay my bill that was due April 4th would I owe any interest or anything? Just wondering what your thought are on that? Do you work for AT&T? Or you just Rep Larger Companies? My point is I think the American Public is getting the raw end of the deal on this...Thanks for you thoughts though...Everyone has an opinion and I guess mine has not changed I think this should be investigated into..I have contacted the Atty Gen from Il Which I have not heard back from yet and the Atty Gen From MI which I have not heard from yet. John Proos office which I think Kim is working on with a AT&T Liasion...All I am asking is that this be investigated into how it was handled..Hey it could be Metavante (3rd party Bill Pay) or it could be First Source St Joseph MI (Which I dont think because I spent a few hours in the office of Tomika while she tried to straighten it out) So I am
Interested in your response as to why Big Corporations should be able to walk all over the american Public

Thanks
MWD
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#6 Consumer Suggestion

Hello Shooter What part of April 4th till May27th seems like more than 14-21 days

AUTHOR: Mwd - (U.S.A.)

Shooter

You make no sense the payment was made $2000.00 on March 27th and $3300 on April 2nd call AT&T on April 4th...The guy told me they could electronically return my payment if I sent the $102 that I owed for the Month which I did. When I did not see the payment I called and questioned and talked with Li Dion who supposely is the head honcho then the next time I talked was with Carrie Wade her number is 800-592-5386 and I guess she is the top dog ...Needless to say I guess My point would be April 18th is 14 days ...It is something they knew by looking at is in error...If I did not pay my bill that was due April 4th would I owe any interest or anything? Just wondering what your thought are on that? Do you work for AT&T? Or you just Rep Larger Companies? My point is I think the American Public is getting the raw end of the deal on this...Thanks for you thoughts though...Everyone has an opinion and I guess mine has not changed I think this should be investigated into..I have contacted the Atty Gen from Il Which I have not heard back from yet and the Atty Gen From MI which I have not heard from yet. John Proos office which I think Kim is working on with a AT&T Liasion...All I am asking is that this be investigated into how it was handled..Hey it could be Metavante (3rd party Bill Pay) or it could be First Source St Joseph MI (Which I dont think because I spent a few hours in the office of Tomika while she tried to straighten it out) So I am
Interested in your response as to why Big Corporations should be able to walk all over the american Public

Thanks
MWD
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#7 Consumer Suggestion

Hello Shooter What part of April 4th till May27th seems like more than 14-21 days

AUTHOR: Mwd - (U.S.A.)

Shooter

You make no sense the payment was made $2000.00 on March 27th and $3300 on April 2nd call AT&T on April 4th...The guy told me they could electronically return my payment if I sent the $102 that I owed for the Month which I did. When I did not see the payment I called and questioned and talked with Li Dion who supposely is the head honcho then the next time I talked was with Carrie Wade her number is 800-592-5386 and I guess she is the top dog ...Needless to say I guess My point would be April 18th is 14 days ...It is something they knew by looking at is in error...If I did not pay my bill that was due April 4th would I owe any interest or anything? Just wondering what your thought are on that? Do you work for AT&T? Or you just Rep Larger Companies? My point is I think the American Public is getting the raw end of the deal on this...Thanks for you thoughts though...Everyone has an opinion and I guess mine has not changed I think this should be investigated into..I have contacted the Atty Gen from Il Which I have not heard back from yet and the Atty Gen From MI which I have not heard from yet. John Proos office which I think Kim is working on with a AT&T Liasion...All I am asking is that this be investigated into how it was handled..Hey it could be Metavante (3rd party Bill Pay) or it could be First Source St Joseph MI (Which I dont think because I spent a few hours in the office of Tomika while she tried to straighten it out) So I am
Interested in your response as to why Big Corporations should be able to walk all over the american Public

Thanks
MWD
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#8 Consumer Comment

DeeDeeDee

AUTHOR: Shooter McGavin - (U.S.A.)

Hmmmm....lat me make sure I follow you here....

1. You meant to send a 3000.00 payment to your at&t credit card and you sent it to at&t phone service by mistake.

2. You want you money back, which I understand.

3. at&t is not refusing to send you the money they are telling you that they are going to hold it for 21 days to make sure your check clears, understandable also.

4. You want to get paid 10,000.00 from at&t for this error


AT&T will return the money to you but standard policy for any company when you pay by check (you made a electronic payment from you checking account so you might as well have paid by check) they will hold your refund for anywhere between 14-21 days to make sure the check clears, if you don't believe me go into any department store, buy something with a check and try to return it...you will either get in-store credit or be told a check will be mailed to you. Investigate for what...an issue your caused due to your own error, which happens because we are all human. The issue I took with you was when you said you want 10,000.00 for a problem that you caused...tell you what why don't you go ahead and sue them and see how far that gets. You want your money back and that is understandable, but to think that you are due anything from any company due to a mistake that you made is where you crossed the line. And Tmm33 STF UP...never was it said that they were not going to give it back to him, it was said that he needs to wait 21 days until the check clears his bank...this was his fault and not the companies fault...I was downing him when he thought he was entitled to 10,000 for a issue that he caused himself. If he had a issue that was caused by the company I would feel sorry for him...but the bottom line is if he had made the payment correctly none of this would have happened so sorry if I am not going to coddle him for wanting to get paid for his error...we are all adults here and need to take responsibility for our actions...that is one of the biggest issues with this society...
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#9 Consumer Suggestion

21 days seems reasonable

AUTHOR: J G Shrugged - (U.S.A.)

See the response about returning a payment, but here's your last post:

Mr Shooter

Thanks for your comments but I you are missing some points I believe....

1. The payment was sent electronically to AT&T Phone by Mistake..Yes My Mistake

Like I said 21 days is reasonable. What if your payment were to bounce yet they paid you back already??

2. Point #2 the bank cannot withdraw electronic payments at least that is what Metavante and First Source says...

Sounds like an ACH, but there is a way to do a reversal on the ACH.

3. What would give a right to a company to hold another person money with no compensation?

They didn't steal your money, you gave it to them. 21 days is reasonable time to ensure that the money clears, otherwise it's like the check cashing scam where the money clears temporarily then bounces later. If the bank gives you money by accident, do you need to pay the bank for their mistake? (when they later fix the error?)

4. Do you realize I am paying AT&T Credit card Interest for the $5300.00?



You already admitted it was your mistake. There is the legal expectation to mitigate damages, and failure to do so isn't anyone else's responsibility.
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#10 Consumer Suggestion

21 days seems reasonable

AUTHOR: J G Shrugged - (U.S.A.)

See the response about returning a payment, but here's your last post:

Mr Shooter

Thanks for your comments but I you are missing some points I believe....

1. The payment was sent electronically to AT&T Phone by Mistake..Yes My Mistake

Like I said 21 days is reasonable. What if your payment were to bounce yet they paid you back already??

2. Point #2 the bank cannot withdraw electronic payments at least that is what Metavante and First Source says...

Sounds like an ACH, but there is a way to do a reversal on the ACH.

3. What would give a right to a company to hold another person money with no compensation?

They didn't steal your money, you gave it to them. 21 days is reasonable time to ensure that the money clears, otherwise it's like the check cashing scam where the money clears temporarily then bounces later. If the bank gives you money by accident, do you need to pay the bank for their mistake? (when they later fix the error?)

4. Do you realize I am paying AT&T Credit card Interest for the $5300.00?



You already admitted it was your mistake. There is the legal expectation to mitigate damages, and failure to do so isn't anyone else's responsibility.
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#11 Consumer Suggestion

21 days seems reasonable

AUTHOR: J G Shrugged - (U.S.A.)

See the response about returning a payment, but here's your last post:

Mr Shooter

Thanks for your comments but I you are missing some points I believe....

1. The payment was sent electronically to AT&T Phone by Mistake..Yes My Mistake

Like I said 21 days is reasonable. What if your payment were to bounce yet they paid you back already??

2. Point #2 the bank cannot withdraw electronic payments at least that is what Metavante and First Source says...

Sounds like an ACH, but there is a way to do a reversal on the ACH.

3. What would give a right to a company to hold another person money with no compensation?

They didn't steal your money, you gave it to them. 21 days is reasonable time to ensure that the money clears, otherwise it's like the check cashing scam where the money clears temporarily then bounces later. If the bank gives you money by accident, do you need to pay the bank for their mistake? (when they later fix the error?)

4. Do you realize I am paying AT&T Credit card Interest for the $5300.00?



You already admitted it was your mistake. There is the legal expectation to mitigate damages, and failure to do so isn't anyone else's responsibility.
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#12 Consumer Suggestion

21 days seems reasonable

AUTHOR: J G Shrugged - (U.S.A.)

See the response about returning a payment, but here's your last post:

Mr Shooter

Thanks for your comments but I you are missing some points I believe....

1. The payment was sent electronically to AT&T Phone by Mistake..Yes My Mistake

Like I said 21 days is reasonable. What if your payment were to bounce yet they paid you back already??

2. Point #2 the bank cannot withdraw electronic payments at least that is what Metavante and First Source says...

Sounds like an ACH, but there is a way to do a reversal on the ACH.

3. What would give a right to a company to hold another person money with no compensation?

They didn't steal your money, you gave it to them. 21 days is reasonable time to ensure that the money clears, otherwise it's like the check cashing scam where the money clears temporarily then bounces later. If the bank gives you money by accident, do you need to pay the bank for their mistake? (when they later fix the error?)

4. Do you realize I am paying AT&T Credit card Interest for the $5300.00?



You already admitted it was your mistake. There is the legal expectation to mitigate damages, and failure to do so isn't anyone else's responsibility.
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#13 Consumer Comment

dear

AUTHOR: Tmm33 - (U.S.A.)

seriously this guy keeps downing others here. Its always your fault and never the company. If you made a payment to one and it was a mistake then then they couldn't deposit is. I may be misreading .I am tired ... They can't take your money and they have to give it back to you. By the way I hope your wife is doing better and I will pray for her.
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#14 Author of original report

Mr Shooter McGavin Not sure you got all the information correct..

AUTHOR: Mwd - (U.S.A.)

Mr Shooter

Thanks for your comments but I you are missing some points I believe....

1. The payment was sent electronically to AT&T Phone by Mistake..Yes My Mistake I called a couple days after I realized it called and was told yes you do not owe the money to us....the young man on the other end when I asked if he could credit it he said he could not do that because in fact I owed $102.00 for the month bill so he could not electronically send it back ..But if I could send that to him he could get it turned around so...I sent another $105.00 that night.(Did not quite understand why he could not take the $5300 subtract the $102.00 and send it back to me) any way....

2. Point #2 the bank cannot withdraw electronic payments at least that is what Metavante and First Source says...

3. What would give a right to a company to hold another person money with no compensation?

4. Do you realize I am paying AT&T Credit card Interest for the $5300.00?

Now I understand your points the way you explain them but in truth that is not the way it is with Banks and Metavante Bill pay...That is why I am saying Investigate all three ...I know I cannot be the first to be caught with the big company running all over the American public... I would love to have Tomeka from First Source tell you her side ...She has spent lots of hours trying to get this straight when the Truth is this..

AT&T was never owed the money...They should have returned it no questions asked ..and like I said the First Source Points to Metavante(Bill Pay), Metavante points to At&T while All the time I am the one..That as far as I am concerned they have money that is not rightfully theirs or Stolen Money...

Hopefully this makes sense ...

MWD
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#15 Consumer Comment

DeeDeeDee

AUTHOR: Shooter McGavin - (U.S.A.)

First off I want to say I am sorry about your wife. Let me make sure I understand this...you make a mistake and send your credit card payment to the phone company and want to get your money back...understandable...and they want to hold your bank draft to make sure it clears before they refund it...understandable on their end also (ANY company would do this also. Lets say they refund you the 3000.00 you overpaid and your payment is returned from you bank then yes they will be out of the money because they will have to sue you to get it back.

Here is what I fail to understand...you make the mistake and you want them to pay you 10,000.00?!?! Maybe I will make the same mistake and want them to pay me also...this was your mess up not theirs maybe they should demand that you pay them for the time it will take for the service reps, their accounts receivable department and their bank to fix your mistake...
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