I addressed these charge with your customer service department on multiple occasions. On 11/23/2009, I was told by an AT&T employee named Julie, that the charge would be removed and she gave me a confirmation number of 11232009W3HW. Assuming that it was taken care of I heard nothing more about the issue until I received a collection notice on 03/09/2010. On 03/08/2010 I addressed this issue again with an employee named Tonya Taylor. She told me that someone would contact me within two business days regarding the issue. I was never contacted by AT&T as promised.
I would also like to mention that I use your services, but your customer service is mostly horrendous. In many cases, the right hand does not know what the left hand does. When trying to acquire an AT&T service or get assistance with an AT&T service, it is not uncommon to be transferred multiple times to several different employees and eventually end up back where you started and finally give up. This has happened to me on more than one occasion. I recently added my business phone number to
yellowpages.com as a free service. For about the next four weeks I received a constant barrage of phone calls and emails from AT&T sales agents trying to sell me more services. Each time I would tell them I was not interested and every couple of days a another agent would call or email. Regardless of how many times I told them I wasn't interested, the calls and emails kept coming. I'm not sure why it eventually stopped other than I guess they got tired. Most times when I told them I was not interested, they simply hung up.
I currently use AT&T for for Internet service at my home and for my cell phone service. My two-year contract with Time Warner ends in April for my office and my plan was to switch to AT&T U-verse, phone and Internet at that location. My wife also uses AT&T for her business phone, fax and Internet.
I have an 800 credit score and I always pay my bills, but I do not pay for services that are not provided to my satisfaction. If AT&T decides that they must receive the $142.13 that was sent to the collection agency, I will pay it and then I will proceed to cancel my current home Internet service, I will not switch my office to AT&T service and I will extract myself from my AT&T cell phone service and all other AT&T services at my earliest possible opportunity and in the future, I will only do business with AT&T when all other options have been exhausted. Further, I will make a career out of blogging this information on every Internet site that will allow me to post it.