AT&T SIGNED UP FOR WIRELESS WITH AT&T, GIVEN INCORRECT INFORMATION BY THE REP., AT&T UNWILLING TO DO ANYTHING TO CORRECT THEIR SCREW UP!!! Dallas Texas

On January 14, 2008 I got At&t Uverse, had the equipment installed, for digital Tv, Phone, Internet. Have been for the most part pleased with it over the last week we have had it. except for the internet going down, which they gave me a $100 credit toward my bill for that, and had a bad coaxial cable so one of the boxes kept resetting, so a tech came out and fixed the problem, all is well on that area....

On Wed, January 21, 2008 I decided to check into what it would take to get At&t wireless. Called customer service told them what I wanted to do, got a rep. by the name of Tiffany - Rep ID - TH355C, she took me through all the steps of checking my credit, telling me I was approved for 4 lines, and gave me the plan 69.00 for 2 line because I didnt need 4 lines....700 min....$30 for unlimited texting. then she told me to go online and look at the phones they had available to me, she went over the ones that would be "FREE" to me, but what she failed to state is this is after the rebate, but anyway I looked at the phones and found want I wanted, the Samsung Eternity which would cost me a little after rebate, but that was ok..., I ask her would this be billed to my account she said YES...went through the steps to process my order, got everything done and then she says. " I NEED A CREDIT CARD" I ask why, she stated for the charge for my phones, I told her she had just stated they could be charged to my account, she said No, not since this is new activation. I told her I did not want to charge it to a credit card, she then went on to say that I could choose 2 of the "FREE" phones, once I had received my phones, and activated them, then I could take my order confirmation#... account# etc., into any At&t store tell them what phones I wanted, IE - Samsung Eternity.... they would then charge it to my account. and if there were any rebates they could immediately do cash back and apply it to my bill. I said ok, then selected 2 of the LG Shines as my free phones.

On Friday January 23, 2008 I received my phones, called and activated them, and then went to the nearby At&t store, went in and told the guy there what the rep had told me Choose my phone, and they would bill my account, he said, in a very arrogant tone, "NOPE I CANT DO THAT" I again told him what the rep had told me and he said "SORRY YOU WERE MISINFORMED" and he walked off, so I left, and immediately got on the phone with AT&T told them what TIFFANY the rep I had set up the initial account with had told me, and this rep said, we dont have the capability to bill your account. I then told them I had just sold a $300 Sidekick phone and canceled my Tmobile account to come over to them, because of what I was told By Tiffany, and I still had until Feb 4th to stay with Tmobile if I wanted to, but my 3 month old $300 sidekick was already long gone and it really P*ssed me off that now they are telling me there is nothing they can do as far as getting me the two Eternity phones and bill it to my account because this is what I was promised. Was basically told Sorry.

Needless to say after being on the phone with At&t hashing this over with 3 different reps, one by the name of Tanzania who said she could get this done for me, all I had to do was return my Lg Shine phones, I then told her that was fine, you get me the Eternity phone and I will return the Shines, she proceeds to put me on hold, I waited, and waited, and waited, and waited, she finally comes back and said..."I CANT DO IT!" I was livid, I told her I wanted a supervisor, she says ok, she transfers me, and I get some rep by the name of Justin, I ask if he is a supervisor, he says NO... I again go through my spill of what has happened, and he says Tanzania wasn't even in the correct department to do anything for me. after I had been on the phone with her for at least a couple hours!!!! Justin goes on to tell me, that the "Sales" department might be able to do this for me.... BUT....I would have to wait 30 days, they would run my credit again...IF... I was approved again, they would cancel my current phone service, charge me a $175 early termination fee PER PHONE so $350 and then I would be issued new service with new phone #'s and start all over!!!!! HOW ABSURD!!! Then he stated and we MIGHT be able to reverse the early termination fee, the activation fee etc, but no promises!!!!!! WHAT????? for something that wasnt my fault to begin with, all because their incompetent rep promised me something and now they are not willing to make it right!!!!! By this time I was passed mad, and told Justin I WANTED A SUPERVISOR NOW!!!!!!!

Finally after 3 hrs. on the phone I get a supervisor by the name of Linda Landeros in Lubbock Tx. she ask me what number I called to get my Wireless Service I stated 1-800-288-2020 and told her when the rep answered I told them I wanted to see about getting At&t Wireless service. she said I had called the wrong # I should have called their sales department 800-844-5175, that is why they wanted a credit card to charge the phone to and not to my At&t account. HOW WAS I SUPPOSED TO KNOW THIS!!! she processed a return label for me, for my two lg Shine phones, and told me all I had to do was mail them back, and she would contact the sales department and explain to them what happened and see if they would process the order for 2 - Samsung Eternity phones and charge them to my bill. she said she didnt know if they would but she would try... she puts me on hold, then comes back after a very long amount of time r and stated, SALES IS ALREADY CLOSED!!!!!! says I will talk to them and call you back on Monday....but I cant promise we will be able to do this for you!!! basically still leaving it at ...... Yes I was misinformed by their rep, promised something that could never be done, but still they are not doing their best to make it right, and I am out a $300 sidekick phone, when I explained this to her all she said was... "Well I am sorry that happened!!!!!" So after being on the phone over 4 hrs. trying to get something fixed that wasn't my fault, I am ending up being the one to pay in the long run!!! These people don't give a da*n about their customers, aren't willing to fix their screw ups, and make it right!!! they screw up... YOU PAY!!!!!!

April
Austin, Texas
U.S.A.

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