• Report: #1044830
Complaint Review:


  • Submitted: Sat, April 20, 2013
  • Updated: Sat, April 20, 2013

  • Reported By: Ronelda — New Boston Texas
Internet, Select State/Province United States of America

ATT Att lies when you purchase there mobile Internet about locations that you can use . Internet, Other

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I purchased a mobile hotspot from ATT for my job. My husbands job requires lots of travel so I was ver specific about where I would be using it I even told them the name of the town and state because it is very remote. I used my Internet for about 4 day after arriving at the location and received a message saying. That due to being out of the ATT coverage are I would be limited to 200 meg. I work through the Internet so this is unacceptable. I have talked to numerous people to no avail. I was told I would have a supervisor call me which did not happen. They want to charge me an early termination fee of 752.00 dollars so I can go with another company. I even offered to pay half if they would absorb the rest to no avail. This company misleads customers in order to get contracts signed. My husband and I have been loyal customers for many years and feel betrayed. Please do not believe them they will tell you anything to get you to sign a contract.

This report was posted on Ripoff Report on 04/20/2013 10:42 AM and is a permanent record located here: http://www.ripoffreport.com/reports/att/internet-select-stateprovince-/att-att-lies-when-you-purchase-there-mobile-internet-about-locations-that-you-can-use-i-1044830. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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