AT&T - AT&T Combined Billing Stay away. Months later failure to deliver - customer runaround - HOURS on phones - no return calls INTERNET

I realize what makes sense to me...

So, here's some clarification to my dilemna. Late 2008, we signed up with AT&T combined billing.

We signed on for the maximum package, bundle High Speed Internet (10 mB per whatever), Home phone, Satellite TV, and cell phone package for $162.

Now, months later, at least two (I would have to check, but I think it's 3) billings over $300 later, I am wondering just how bad customer service can get.

Here's what AT&T and I agree on. My Satellite service is fine. My home service is as agreed.

Here's what we disagree on:

The number of contacts from their customer service department (few to now none out of 2 last promises). The number of contacts from me. Two days ago, their total number of contacts from me supposedly was 2, before that day. I never got to ask them if this is but the third contact, why did they open a "Remedy Ticket" in my benefit? Supposedly, they initiated it. So far, I can safely say, we have spent at least 10 hours or more contacting their customer service, in the past 3 months.

Any bill nearing the agreed upon estimate of $162 when this all began. The closest I am fairly certain was $179

Service as promised. The Internet quickly went from 10 to 6 (10 not available in my area, but their combined billing site allowed me to sign up for it). After a bit, I was told 6 may not be supported in all areas. Then, I was confirmed 6 was not available, couldn't tell me what we might be getting. Finally installed at 1.5, tests around 1.2. Putting it nicely DSL at 1.5 MB per whatever is SLOW in todays world, and not acceptable to us. According to them, we never voiced this issue till yesterday.

Cell phones. OK, this is part my fault. AFTER they supposedly had everything up and correct, no issues, I made the crazy move of porting my old work phone number, over into the home join account. Work released the number and gave them all they wanted. Now the insanity begins. Someone at AT&T turns the cell service into business. Someone else tries to correct this,a nd now our cell phone residential number of almost 9 years, is also ported to business. Bills are climbing. Then, we fixed it, oh, no we didn't, oh,. who knows! With cell bills pushing it all through the roof, I wonder why I ever did this to attempt to save a few dollars and ease the number of service suppier checks I had to write.

Right now, we are having the cable modem returned to service. Costs for the transfer over and back means we'll break even in a few dozen years. The cell phones, we'll have to see if we can get the iPhone unlocked, if so, it'll clear that mess right up. Only a few hundred in losses to discontinue all AT&T services. (I don't even want to talk about the two year old discontinued technology phone which added a service commitment to AT&T despite being outdated, discontinued cell phone technology.)

The house phone we'll move over to Voice over internet, once the cable is installed it will once again have the speed to sustain such service.

And AT&T will have lost a 9 year plus customer...

Customer dis-service is what i would call it...