• Report: #649683
Complaint Review:


  • Submitted: Mon, October 11, 2010
  • Updated: Mon, October 11, 2010

  • Reported By: hv3 — Las Vegas Nevada United States of America
Internet United States of America


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ATT set me up for a Canada Data plan, on my iphone after billing me $350 for one day of usage.  The new plan was suppose to cover me for 4 days - knowing that I was recently taking another trip to Montreal.  I was very careful to keep data roaming off, to use WIFI at every chance I had, and to NOT use my iphone.  ( I find that crazy that ATT in the business of selling wireless phone service encourages customers not to use the phone by charging such outrageous amount ) then when I got back to the states they had shut off my data service forced me to call into the support number and told me my overage was $850. 

I complained and carried on, and the best the manager would do was allow me to subscribe to a $200 a month ad on plan that would cover my useage.  I told them $200 is still to much.  My total bill for unlimited US data is $69.99 my bill with me and my wife's iphone is typically $250 a month - which I consider a rip off, but to charge another $200 a month for data service in Canada - this company is really bad. 

Of course if I remember to cancel the $200 data plan I will only have to pay for it for one month, but if I dont remember to cancel then - well I get to have a plan I dont need until I remember to cancel it.  Watch out for these tricks and tactics.  Oh yes the customer service guys - must get hammered with irate customers regarding this because they are totally rude and trained to shut you right down. 

How can they run a business that negotiates the prices - the first time they reduced it from $350 to $25 and this time they reduced it from $850 to $200 - which is still OUTRAGEOUS?   Im sure they dont care.  They have a plan to rip customers off forever, because they have a monopoly on the IPhone just like they use to have a monopoly on all phones.

This report was posted on Ripoff Report on 10/11/2010 01:04 PM and is a permanent record located here: http://www.ripoffreport.com/reports/att/internet/att-att-wireless-rip-off-canada-data-plan-internet-649683. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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