From the beginning after obtaining ATT services we have been billed far more than our contract with ATT said we would, Our bill for wireless was to be around or about $146 monthly, our landline was to be $119 and internet was part of this, since January we have been charged well over $500 monthly and we rarely even use our mobile lines but most of the bill is wireless. We call about it and are told it will be cleared up and we will receive credits, the following month we are told the same thing.
Last month we received a bill for $1400 and disputed the bill but were told to make an arrangement on what we owed, we did this and agreed to pay $342.24 on March 3rd, March 17 and March 29th. We find on March 18th they took from our account $342.24 and again they took out on March 20th another $242.24 which caused our account which on the transaction for the $342.24 wasn't authorized so when they tried to take the $242.24 from our account it sent our business account into overdraft, and we called to be told that we set up auto pay, which we didn't do that.
Again on Monday March 25th they took the $242.24 since it was returned due to the transaction on the 20th being rejected as we keep enough funds in this account to cover bills which we are paying. ATT was called again today as they violated our agreement and we wanted it cleared up. Today on the 26th, we were told that we made that payment but on the 20th they said we set up Auto pay. AT&T seems to do what they want and don't care who they hurt in the process. We incurred a fee due to their taking money they were not suppose to take nor were they entitled to take it. ATT feels because they have a monopoly on the telephone and wireless market they can burn small companies and residential customers. ENOUGH HAS TO BE ENOUGH.
We need more regulation to keep ATT in check. We didn't authorize them to take payments from out account, we agreed to make the payments ourselves and did so but AT&T took it upon themselves to keep on taking and that meant they took more than what they agreed upon and violated our agreement, but you violate your side of the agreement and they want to send you to collection, or cancel service but what does the customer have a right to do when they violate the agreement?