• Report: #1143119
Complaint Review:


  • Submitted: Wed, April 30, 2014
  • Updated: Wed, April 30, 2014

  • Reported By: KRISTINA — BASTROP Texas
Nationwide USA


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I have disclosed my identification information to very few companies.  i normally pay with cash or use the one black master card I own (virtually no limit is placed on the card)   I have been an AT&T customer since party lines were popular and deceided to bundle my phone,internet,cell phone,sat tv together into one bill recently.   I went into my local AT&T store to arrange for a new cell and after my sprint cell was disconected by the store I was told I had an outstanding land line bill for $265.  Since I was going into the VA for surgery I needed the AT&T cell turned on; thus, I paid the outstanding bill.   After my recovery from the surgery I contacted the Transunion and discovered a address in Austin Tx on my report as well as the entry for the over due land line bill     I contacted AT&T and explained the problem with the bill error and was sent to the fraud department   I filled out all of their paperwork, filed a Fraud report with FTC and my local police.  The error was removed quickly from my credit reports and i was told vrom the AT&T data base    I was told some how my information was stolen by someone and a land line was opened in  Austin under my name   I never received the bill becaus it went to Bartin Creek Blvd in Austin     I told AT&T that they were the only company that had my information that was used to open an account with them and requested information as to why this was allowed to happen    I was told the company is so large that not all of their employees can be monitored!!   I have asked for a refund of the $265  and was told my case was sent to corporate - what ever that means    Someone called me from "corporate"  and told me the problem was my lose and from this day forward I would have to prove who I was upon purchasing any item from them because of the late payment issue I complained about     I am very disappointed with AT&T and I am waiting for sat coverage to expand to my area so I can move to another provider     


AT&T is not the MA bell I grew up with   It seems everyone u talk to can't understand what u are saying because they speak very little english themselves    



This report was posted on Ripoff Report on 04/30/2014 10:45 PM and is a permanent record located here: http://www.ripoffreport.com/reports/att/nationwide/atampt-atampt-allows-records-to-be-accessed-and-id-theft-to-occur-nationwide-1143119. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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