Report: #1404980

Complaint Review: AT&T

  • Submitted: Sun, October 08, 2017
  • Updated: Sun, October 08, 2017
  • Reported By: Holly Whitman — Richardson Texas USA
  • AT&T

    Nationwide
    USA

AT&T ATT Theft or Fraud? Dallas Texas Nationwide

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 My husband was charged for insurance for 12 months, I was charged for 4 months. We never signed up for insurance. The charges came out to $240. I never realized the charges were on there because I have a sick son who was in and out of hospitals. I called initially in June 2017, when I discovered these charges. I was told that they couldn't credit me the total amount and I would have to call every month and remind them to credit me $20. I did this for 3 months, taking me 1.5 hours every time. This month, I had had enough, so I called and requested the total credit. I was told that they would not give me any more credits because 2 was the maximum and that was just a courtesy to me because I "SHOULD have looked at my bill." I explained that I had my hands full with my son, and Korrine (ID TWN5QX4) had no empathy. She also told me that I never requested to have the insurance cancelled when I called in June. I remember them asking me if I wanted the insurance cancelled and saying yes, because it was such a ridiculous question. When I asked her for the recording of the phone call where She claims that I didn't request the insurance be cancelled, she claimed hat AT&T didn't record their calls. Korrine also told me she didn't have a supervisor, so I'm guessing she is the CEO of AT&T. She must be proud of her company, charging people for things they didn't sign up for and then blaming it on them when they request a refund. She was rude, condescending, and completely dishonest.

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This report was posted on Ripoff Report on 10/08/2017 12:49 PM and is a permanent record located here: http://www.ripoffreport.com/reports/att/nationwide/atampt-att-theft-or-fraud-dallas-texas-nationwide-1404980. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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