at&t uverse bait and switch Nationwide

i am very surprised by the practices of at&t uverse.  i opened two accounts in order to receive two tv sets as rewards, though their cost is reflected in the monthly bill.

in order to assure that there would be no problems, i had the local at&t office handle all steps to obtain rewards and set-up autopay via credit card.  many errors were made by the company-all of which i had the local office correct.  after many weeks, no rewards were received and i was told that i missed deadlines and forfeited the rewards.  This happened despite my correcting errors they made which would have resulted in in one premium worth $300 less than the tv on one account and nothing on the other. 

i spent many hours by phone talking to supervisors who never could explain their denial and was cut-off by their own phone system many times.  Their associates promised to call me back on many occasions and none ever did. 

when i signed-up with uverse, i was promised thirty days free trial, however they deny the "reward" only after this period has elapsed, so no refund.  I subsequently met a former employee who told me it is very difficult to actually obtain the premium which induces the consumer to contract with at&t.

i truly believe they intentionally deceive customers into signing-up and then fail to deliver as promised.  They have a "reward department" which is set up to frustrate and wear down the typical customer until he/she gives up and takes either much less than promised or nothing at all.  I believe it is an intentional bait and switch and customers should beware.  i never expected this level of arrogance and dishonesty.  They could never explain their reasoning or provide any explanation for their policies.  Any problems or errors were caused by their own agents and the so-called deadlines serve no purpose other than to be used as a pretext to refuse to perform per their promises.  in fact, any delay only saves them money.

finally, their service was awful.  I needed four routers in the first couple weeks and was out of service many times.  i wasted many hours on customer support lines where i was frequently cut-off and usually nothing could be done.  i must have had four service appointments.

i would have put up with the poor service, but terminated my dealing with them once it became evident that they either do not care or are dishonest, or both.

thank you for this opportunity to warn others.