• Report: #1144030
Complaint Review:

audio express

  • Submitted: Sun, May 04, 2014
  • Updated: Sun, May 04, 2014

  • Reported By: Brian S — Fountain Hills Arizona
audio express
550 N. Scotsdale Rd Tempe, Arizona USA

audio express audioexpress.com BAIT AND SWITCH....all the way to the corporate level. Tempe Arizona

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BAIT AND SWITCH.....all the way to the corporate level. So I'll post this on all the locations for Audio Express.

I scheduled an appointment during a chat session with Mike on their website.
I confirmed during my chat the total cost of the desired service OTD, including tax and installation. Basically I requested and received in writing the services to be rendered and the exact cost.

Upon arrival at the location, no one knew about my appt. I waited about a half hour and was told the actual cost to me was going to be more.  They said they called corporate for an ok and awaited a return call. I waited awhile and went for lunch. Reggie said he'd call me when he heard back from corporate. I never received a call as promised after waiting an additional hour across the street at the restaurant.  

After a couple of days the upshot is that even after contacting corporate about this, they will not honor a price given out by their own employee, knowing full well I was quoted a price in writing.

Good luck if you choose to do business with them.

This report was posted on Ripoff Report on 05/04/2014 04:45 PM and is a permanent record located here: http://www.ripoffreport.com/reports/audio-express/tempe-arizona-85281/audio-express-audioexpresscom-bait-and-switchall-the-way-to-the-corporate-level-tem-1144030. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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